Subhasish Dhar

Experience

• 

  Tata Consultancy Services

  Jun 2015 - Nov 2015

  Process Associate

  Have worked in SAP for a UK based company named EDF as a process associate .

• 

  GoAir

  Mar 2016 - Aug 2016

  Customer Service Representative

  *Making new itinerary for the passengers from Airport ticketing counter and also modifying existing itineraries as per passengers requirement.*Assisting guests over the phone regarding any clarifications of their bookings and flight timings.* System knowledge- RADIXX

• 

  Jet Airways

  Aug 2016 - May 2019

  Customer Service Executive

  *Assisting guests in the arrival and issuing PIR's if any baggage belonging to the guest were damaged or missing. *Assisting guests in the departure hall and perform boarding of guests.*Perform baggage reconciliation in the baggage make up area.*Checking in of the passengers in the check in counters for domestic and international departures.*System knowledge- SABRE

• 

  Air India Express

  Aug 2019 - now

  Guest Services Associate

  *Performing Checkin for the passengers in checkin counters for domestic sectors.*Performing visa checks for international departures.*Making itinerary for the passengers from airport ticketing counter and modifying existing itineraries as per passengers request.* Assisting guests in the arrival hall.*Assisting guests in the departure hall and perform boarding of guests.*System Knowledge- Navitaire and Gonow