Mayvel Ocampo, CBAP, CSPO

Experience

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  Anthem, Inc.

  Jan 2007 - Jan 2017

  Oversaw Operational Readiness sub-team responsible for making sure processes, procedures, training, communication, and business checkout resources are in place before and during any project implementation. • Ensured shared information was clear, accurate, and consistent by providing training, documentation, and support to business users locally and internationally.• Prevented costly broker abrasion through timely communication of commission changes brought by project implementations. • Established successful implementation of all imaging and business process projects. Participating in requirements-gathering sessions and approval, testing, and operational readiness. • Collected and maintained all requirements from past and current projects, facilitating use on future projects.• Earned recognition for contributions to successful implementation of changes to Broker Commission system to accommodate Affordable Care Act (ACA). Show less Translated business requirements into detailed functional specification documents and use cases.• Performed successful quality assurance testing for system releases which included test creation, test planning, testing, and report creation to ensure the implementation of the changes are successful. • Facilitated training of off-shore testing team with the IBM Rational Tools.• Supported business users with production issues by working closely with development team and stakeholders to solve problems encountered.• Developed system’s reporting tool and Business Process Manager (BPM) functionalities for monitoring and optimizing work around the provider database solution. • Earned commendation for exceptional contributions to ongoing implementation and improvement of provider database. Show less

  • Financial Operations Consultant

    Jan 2011 - Jan 2017

  • Business Analyst

    Jan 2007 - Jan 2011
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  Centene Corporation

  Jan 2018 - Oct 2020

  Business Analyst

  Managed projects aimed at improving Medicare Sales processes in SalesForce. Oversaw the assignment of work and requirements of report requests for the Medicare Sales Reporting Team. • Served a key role in making sure requirements are communicated, testing is extensive and concluded ahead of schedule, and made sure implementation plan is complete and performed accordingly for our external sales system's integration to Salesforce.• Ensured timely work assignment, completed requirements and up to date status reporting of all report requests sent to the Medicare Sales Reporting Team.• Provided reporting support to the Medicare Sales Team for the new Salesforce Centene Broker database.• Provided project support in the successful implementation of Salesforce projects namely the Ascend Integration Phase I and Broker Referral.• Drove the successful project implementation of the outbound call list move to SalesForce and the new report request Intake in sharepoint from requirements, testing, training to implementation. Show less

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  Blue Shield of California

  Oct 2020 - Aug 2022

  Data Governance

  Provides operational support for the coordination and execution of data governance activities to drive adoption of enterprise data governance capabilities across Blue Shield of California.• Instrumental in getting the analytics governance framework ready and documented for future Blue Shield initiatives.• Successful execution of key data governance processes such as critical data asset identification, business glossary, data quality, reconciliation, issue management and monitoring processes for three domains namely provider, broker/sales and specialty claims.• Diligently worked on creating standardized processes for managing and validating deliverables within the domains including process improvements to the outbound data tracking. Show less

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  InnovAge

  Aug 2022 - now

  Data & Analytics Governance