Richard Posthumus

Experience

• 

  Siemens Nederland N.V.

  Oct 1996 - Sept 2011

  • Service Delivery Manager

    Apr 2007 - Sept 2011

  • Team Leader

    Apr 2004 - Sept 2011

  • Technical Project & Service Contract Manager

    Oct 2001 - Apr 2004

  • Field Service Engineer Process Analytics & Process Control

    Oct 1996 - Oct 2001
• 

  Siemens

  Dec 2016 - Feb 2023

  • Groupmanager Customer Services Sales Support & Delivery

    Oct 2011 - Feb 2023

  • Businessmanager Customer Services Motion Control, Digital Drive Trains & Cranes

    Dec 2016 - Jun 2019
• 

  Siemens Nederland N.V.

  Mar 2023 - now

  Projectmanager Service IT

  Customer Services is working globally to modernize its global IT landscape, merging different applications into one cloud-based platform, putting customer focus, value streams, transparency, efficiency and user interface at the forefront as a basis for the further development of our service portfolio into the future. With this goal, as a representative for more than 50 countries, I am part of the core project team and from this role I will make an inventory of the user wishes, alignment of operational processes and system functions and will be closely involved in the roll-out of platform to these countries. The first version will be rolled out in a number of pilot countries around starting November 2023 and the entire project will be completed by the end of 2025.I will still be based in the Netherlands in the Business Support/Sales Excellence team of Arie Smallegange where I'm also responsible for Process & Quality and Tooling support to the Dutch Customer Services department besides the global rollout project. Show less