Mustafa KATLAN

Experience

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  Endikal Elektronik

  Jan 2018 - Jan 2018

  Intern
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  Power Solar Enerji Elektronik Üretim A.ş

  Jan 2019 - Jan 2019

  Intern
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  Teknik İstif Makinaları

  Jan 2020 - Jan 2021

  Electrical Engineer
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  TSK (Türk Silahlı Kuvvetleri)

  Jan 2021 - Jan 2022

  Yedek Subay
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  Orion Innovation Turkey

  Jan 2023 - Jan 2023

  Network Operations Center Engineer

  Network monitoring: Proficient in using various monitoring tools to track network performance and traffic.Troubleshooting: Strong problem-solving skills and ability to analyze data and identify patterns to quickly and efficiently resolve network issuesCommunication: Effectively communicates with IT staff and users to ensure smooth network operation, including the ability to clearly explain technical concepts and troubleshooting steps.Documentation: Strong attention to detail and ability to create clear and organized documentation of network configurations and procedures.Technical support: Strong customer service skills and ability to explain technical concepts to non-technical users.Project management: Ability to organize tasks, set timelines, and track progress in the planning and implementation of new network projects. Daha az göster

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  Linxa

  Jan 2023 - now

  Product Support Engineer

  ● Responding to customer queries in a timely and accurate way, via ticketing portal. Analyzing the customer issues, create problem scenarios and provide solutions.● Analyzing and reporting product malfunctions.Following up with customers to ensure their technical issues are resolved.● Taking part in technical support of Linxa Connect software product.● Building a technical communication bridge between customer support and product development teams.● Communicating with the product development team to fix the problems and provide feedbacks to the customers.● Solving the trouble tickets that related to our Linxa Connect product and VoIP, SBC,SIP, billing, routing etc.●Having experience on Atlassian JIRA. Daha az göster