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Madhav Gupta

Madhav Gupta

Information Technology Consultant

Followers of Madhav Gupta1000 followers
location of Madhav GuptaGurugram, Haryana, India

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  • Timeline

  • Skills

    Computer networking
    Ccna
    Arp
    Entrepreneurship
    Analytical skills
    Routing
    Troubleshooting
    Internet protocol suite
    Dynamic host configuration protocol
    Domain name system
    Microsoft office
    Microsoft excel
    Microsoft word
    Microsoft powerpoint
    Time management
    Decision making
    Leadership
    Problem solving
    Switching
    It hardware support
    Network troubleshooting
    Telnet
    Secure shell
    Self motivation
    Self learning
    Adaptability
    Mcitp
    Love of learning
    Aptitude
    Computer awareness
    Ip management
    Subnetting
    Osi model
    Network engineering
    Simple mail transfer protocol
    Network time protocol
    Open shortest path first
    Network administration
    Network design
    Cisco packet tracer
    Network infrastructure
    Windows
    Active directory
    Cisco routers
    Teamwork
    Technical support
    Teaching
    Interpersonal skills

  • About me

    A B.Sc graduate and with hands on experience in Cisco routers, Cisco switches, real networks, Microsoft servers as well as freelance teaching experience has helped me to learn a lot in networking field, I am looking forward to the companies where I can work, learn and grow professionally and personally .

  • Education

    • IBS Global Academy

      2014 - 2015
      Senior Secondary School Maths and Science

    • Model Public School

      2012 - 2013
      Higher Secondary school

    • Vikram University

      2015 - 2018
      Bachelor of Science - BS Computer Science

  • Experience

    • MR Softwares

      Nov 2019 - Mar 2022
      Information Technology Consultant

      Providing support to customers for the software Work closely with Management, QA, Design, Product Management, to maintain and enhance the existing product as well as to develop new products.

    • The Sparks Foundation

      Sept 2021 - Oct 2021
      Data Science Intern

      Successfully completed the Graduate Rotational Internship Program with The Sparks Foundation in the Field of Data Science.

    • PTC

      Apr 2022 - now

      Day to Day Activities:1. Consumes monitoring platforms and reacts to alerts in order to keep the environment running optimally2. Monitors the NOC queue and ensures that all incidents are responded to and resolved in a timely fashion.3. Monitor aging incidents in the queue to make sure that customer SLA's are not breached4. Monitors all the alerting queues across all monitoring applications to make sure that all alerts are attended to.5. Submits new incidents in the ITSM platform for all monitors and alerts that need further actions for troubleshooting6. Escalates issues to Incident Management team members in Cloud, that need more technical troubleshooting skills7. Performs trend analysis of incidents on customer environments and takes appropriate action to stabilize the environments.8. Work in 24x7 environment Show less

      • Cloud Service Ops, NOC Engineer

        Apr 2023 - now

      • Cloud Engineer Associate

        Apr 2022 - May 2023

  • Licenses & Certifications