Oley Viyavong

Experience

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  IMarketing Solutions Group

  Jul 2015 - Oct 2015

  Telemarketing Representative

  • Conducted outbound calls to prospective customers to promote campaigns following established scripts and guidelines.• Demonstrated exceptional communication and persuasion skills to engage potential customers, build rapport, and generate leads.• Effectively handled objections and provided knowledge to address customer inquiries and concerns.• Maintained accurate and detailed records of calls, sales, and customer interactions in the CRM system.

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  Viyavision

  Jan 2018 - now

  Graphic Web Designer + Social Media Strategy

  • Collaborated with small businesses and startups to develop tailored social media strategies aligned with their goals and target audiences, ensuring a cohesive presence.• Managed social media accounts using tools like Notion and Later, creating and scheduling content to boost brand presence and engagement across various platforms such as Facebook, Twitter (X), Instagram, LinkedIn, and YouTube.• Created and managed email marketing campaigns, crafting compelling email content to engage audiences and achieve objectives. Show less

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  Magnum Nutraceuticals

  Aug 2019 - Sept 2020

  Junior Graphic Designer

  • Collaborated closely with the marketing and design team to discern and establish the optimal visual representation for each design, persevering until achieving approval for online posting and print publication.• Created compelling designs that showcased athletes and brand products in alignment with brand guidelines, ensuring a cohesive visual representation that resonated with the target audience.

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  Coastal Reign Printing Ltd

  Aug 2020 - Aug 2023

  • Efficiently managed incoming calls, emails, and inquiries, promptly addressing customer needs and ensuring high levels of customer satisfaction.• Prepared and processed customer orders, ensuring accuracy of product selection, pricing, and delivery details.• Assisted with inventory management, coordinating with suppliers and ensuring optimal stock levels to meet customer demands.• Collaborated with cross-functional teams to resolve customer issues and inquiries, ensuring prompt and satisfactory resolutions. Show less

  • Lead Production Artist

    Jul 2022 - Aug 2023

  • Administrative Assistant/Customer Service Representative

    Aug 2020 - Jul 2022
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  Automata Works

  Aug 2023 - Mar 2024

  Graphic Web Designer

  • Designed brand identity, marketing materials, and digital assets using Adobe Creative Suite, ensuring alignment with organizational goals and social media strategies.• Developed user-friendly, visually appealing websites with Webflow and Wix, prioritizing user experience and accessibility.• Coordinated and managed social media accounts, creating content that boosted engagement by 25% across platforms, while analyzing performance data to optimize strategies and drive results.

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  Taxolotl

  Apr 2024 - now

  Junior Accountant

  • Prepared and issued sales invoices and credit notes for recurring and one-time services.• Reconciled accounts, investigated discrepancies, and handled billing inquiries while following up on overdue payments.• Processed daily receipts and payments, applying them to customer/vendor accounts.• Prepared payroll hours for accurate and timely processing.