Humayun Farhan

Experience

• 

  Ibex

  Apr 2023 - now

  Customer Service Executive

  • Responsible for making outbound calls• Provide Customer Support through chats, majorly • Work with other departments to resolve customer issues in a timely manner• Serve as a point of contact for customer support and complaints• Rerouting customer calls to other departments when advanced solutions are needed• Providing customers with clear instructions to resolve issues• Offering exceptional customer service and satisfaction• Following up with customers for any further information, if needed • Adhering to the company’s rules and regulations• Engaged in Quality Assurance surveys weekly Show less