Dillon Naidoo

Dillon Naidoo

LAN and desktop support technician

Followers of Dillon Naidoo145 followers
location of Dillon NaidooCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    IT support professional

  • Education

    • Lenasia South Secondary High School

      -
    • HP Education Services

      2012 - 2012
      ITIL V3 ITIL Foundations
    • Torque-IT

      1998 - 1999
      MCSE Computer Systems Networking and Telecommunications
  • Experience

    • 3M South Africa

      Feb 2000 - Dec 2000
      LAN and desktop support technician
    • Dimension Data PLC

      Jan 2001 - Oct 2001
      2nd Level Engineer

      Team Leader on Lucent Technologies second-largest project for Unified Messenger in the world at NEDCOR. Provided technical assistance to team members. Produced management reports for Project Manager.

    • Kingswood Learning & Leisure Group Ltd

      Jan 2003 - Nov 2003
      Technical Coordinator

      Technical Coordinator

    • CEB Maintenance

      Jan 2004 - Jun 2004
      POS Installation Technician

      POS Installation Technician

    • Mercantile Bank

      Dec 2005 - Jan 2008
      Systems Operator

      Systems Operator

    • HP South Africa

      Dec 2005 - Aug 2018
      Onsite support/Systems Operator

      Executive & Critical IT Support Engineer (Shell South Africa)Run and monitor backup jobs on OS400 and Veritas NetBackup. Management of off-site tape storage.

    • Tata Consultancy Services

      Aug 2018 - Sept 2023
      Onsite Consultant

      Provide Onsite support at Shell Bryanston and remote support to Shell offices throughout South Africa. Installation, configuration and deployment of GI-D and UEM laptops and desktops.Configuration and troubleshooting of mobile devices (Apple and Android).Management of SIM cards, mobile subscriptions, SIM swaps, mobile data top ups and subscription migrationsSupport to video conferencing boardrooms (AV support).Asset, incident and hardware order management on Service NowLAN support provided for cabling, switches, firewalls, gateways and routers.Cloud support provided for SaaS applications such as Microsoft 365, SAP R/3 and 3rd party RDP connections. Show less

    • Cibecs

      Jul 2024 - now
      Technical Engineer
  • Licenses & Certifications