Dillon Naidoo

Experience

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  3M South Africa

  Feb 2000 - Dec 2000

  LAN and desktop support technician
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  Dimension Data PLC

  Jan 2001 - Oct 2001

  2nd Level Engineer

  Team Leader on Lucent Technologies second-largest project for Unified Messenger in the world at NEDCOR. Provided technical assistance to team members. Produced management reports for Project Manager.

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  Kingswood Learning & Leisure Group Ltd

  Jan 2003 - Nov 2003

  Technical Coordinator

  Technical Coordinator

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  CEB Maintenance

  Jan 2004 - Jun 2004

  POS Installation Technician

  POS Installation Technician

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  Mercantile Bank

  Dec 2005 - Jan 2008

  Systems Operator

  Systems Operator

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  HP South Africa

  Dec 2005 - Aug 2018

  Onsite support/Systems Operator

  Executive & Critical IT Support Engineer (Shell South Africa)Run and monitor backup jobs on OS400 and Veritas NetBackup. Management of off-site tape storage.

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  Tata Consultancy Services

  Aug 2018 - Sept 2023

  Onsite Consultant

  Provide Onsite support at Shell Bryanston and remote support to Shell offices throughout South Africa. Installation, configuration and deployment of GI-D and UEM laptops and desktops.Configuration and troubleshooting of mobile devices (Apple and Android).Management of SIM cards, mobile subscriptions, SIM swaps, mobile data top ups and subscription migrationsSupport to video conferencing boardrooms (AV support).Asset, incident and hardware order management on Service NowLAN support provided for cabling, switches, firewalls, gateways and routers.Cloud support provided for SaaS applications such as Microsoft 365, SAP R/3 and 3rd party RDP connections. Show less

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  Cibecs

  Jul 2024 - now

  Technical Engineer