Shalom Kayodeige

Experience

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  National Agency for Food and Drug Administration NAFDAC, Nigeria

  May 2018 - May 2019

  Regulatory Officer

  Regulatory duties such as; a team member in supervision & inspection of Food Manufacturing companies (Supermarkets, Warehouses, Bakeries and Water factories inclusive) to ensure the companies are compliant with the Agency’s regulations.Collection and forwarding of samples food and water products received from different companies after a satisfactory Good Manufacturing Practice Inspection.Compilation of weekly, monthly, quarterly and annual reports for the division.Participation in Quality Management System (QMS) training and seminars. Show less

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  Oasis Emporium Limited

  Oct 2019 - Apr 2023

  Operations Project Manager

  - Oversaw and managed end-to-end project operations across the company.- Managed resources, budget, and funding requests to drive program execution.- Functioned as the project lead for diverse initiatives, executing within scope, budget, and resource requirements.- Implemented continuous project monitoring, adjustments, and performance assessments to drive optimal results.- Managed several projects at a time, at different stages.- Facilitated the development of business and technical requirements, system design, configuration, testing, training, conversion, activation activities, and transition to support.- Managed administrative tasks including weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner. Show less

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  International Institute of Tropical Agriculture (IITA)

  Oct 2019 - Dec 2019

  Research Project Assistant

  - Executed research experiments and maintained stringent adherence to established protocols.- Assumed the role of a data entry specialist, meticulously managing data and ensuring accurate records.- Conducted fact-checking, proofreading, and document editing to uphold research integrity.- Collaborated with project teams to support the implementation of new business processes.- Conducted research and analysis on industry best practices to inform process improvement initiatives.- Assisted in the creation of project documentation, including charts, gra phs, and present Show less

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  UBA Group

  Jul 2022 - Jul 2023

  Team Member, Central Support Services

  - Supervised and directed central support initiatives, overseeing projects for bank branches.- Managed transaction authorization compliance and ensured top-tier customer satisfaction.- Collaborated cross-functionally with reconciliation and settlement teams to optimize transaction processes.- Provided support for branches across Africa, ensuring prompt project delivery and stakeholder management. - Managed the delivery of strategic and complex projects with multiple phases and initia tives.- Created project plans using templated tools to outline goals, milestones, project governance, and overall timeline.- Led/assisted the planning, development, and execution of multiple programs with the IT teams to meet the strategic requirements of the project scope.- Conducted regular status calls with customers as needed and based on the scope of the project.- Provided timely and comprehensive updates on all assigned projects to both internal and external customers.- Disseminated information on any problems or potential delays in a timely manner.- Mentored other team members. Show less

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  Solera, Inc.

  Sept 2023 - Mar 2024

  Customer Service Representative

  - Utilize a customer-focused, needs-based review process to educate customers about their claims.- Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.- Engage in active listening with callers, confirm or clarify information, and manage the call according to training.- Elicit information from customers during calls to help identify issues and help proffer solutions/applicable services- Accurately enter customers and claim information into the system database.- Maintain a strong work ethic with a total commitment to success each and every day.- Maintain a good knowledge of all company services and educate customers on same services. Show less

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  BlueCross BlueShield of Tennessee

  Apr 2024 - now

  Business System Analyst

  - Lead requirements analysis and verification, ensuring completeness, consistency, traceability, feasibility, and verifiability.- Capture requirements specifications in standard templates, written in clear, unambiguous, and concise terms.- Define quality attributes, external interfaces, constraints, and other nonfunctional requirements.- Manage changing requirements by communicating impacts to project sponsors and team members, alerting project managers of potential risks and issues.- Collaborate with technical and SQA teams to ensure project outcomes meet requirements.- Identify opportunities for improvement in requirements gathering, documentation, and translation. Show less