Ryan Quigley

Experience

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  USA800, Inc.

  May 2007 - May 2012

  Client Sales Representative

  Call center agent hired as an inbound customer service representative for a variety of general accounts. Promoted to inbound phone sales for the Cricket Wireless account at age 16. Served as team lead to supervise a group of 30 new agents by coaching them through customer problems, system issues, and sales techniques.Recognized top 10 sales associate out of over 300 reps for over three years. Member of Cricket ELITE for over 4 years.

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  State Farm

  May 2012 - Aug 2012

  Insurance Sales Producer- Intern

  Licensed insurance salesperson in Kansas and Missouri for Property & Casualty insurance as well as Life, Accident & Health insurance.Top sales producer in the office exceeding sales expectations by 50% during summer internship.Project manager in charge of evaluating and recommending new lead generation avenues to grow client base 15% within our target market.

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  Bank of America

  Jun 2013 - May 2017

  Financial Center Manager

  Lead team of 10 direct reports to drive performance in a financial center holding over $100 million in deposit balances. Responsible for overseeing day to day operations and communicating the company vision. Recognized as a top performer (2016-2017) for outstanding results in sales, customer satisfaction, and operational excellence. Drove 103% increase in sales and 50% increase in customer satisfaction during the first two years in the branch.Designed and implemented new on-boarding process for the KC South Market which decreased employee attrition 20% over a three-year period. Gold award recipient for being selected as an internal consultant for the first Bank of America branch in Colorado since 2003. This month-long project involved observing and developing a diagnosis and providing coaching and feedback to management to ensure legal and company compliance standards exceeded 92% during the first year of operation.Served as customer experience champion for the KC South Market. Led weekly presentations to market leaders to identify gaps in performance and communicate best practices. Conducted on-site consultations to under-performing banks in order to improve customer satisfaction which helped drive a 25% market increase in customer experience scores. Show less

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  Boulder Spirits

  May 2018 - Aug 2019

  Marketing Intern

  Marketing strategy intern to lead a project to increase brand recognition and expansion efforts for a new product line.Conducted market research for current on-premise alcohol trends and competitive landscape of the market. Made recommendations to executives for product line extensions and product positioning to improve target marketing and sales expansion efforts.Developed and executed marketing strategy which grew new accounts 25% by fostering partnerships with new distributors across the US and Internationally.Compiled database of over 400 contacts (including names, phone numbers, email addresses, and company information) at liquor distributors across 45 states to assist with future marketing efforts for Cocktailpunk and Vapor Distillery spirits.Increased eCommerce presence by launching products on Amazon for additional revenue stream. Show less

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  FMI

  Aug 2019 - now

  Senior Consultant

  As a consultant within FMI's Leadership and Organizational Development practice, Ryan is passionate about partnering with clients to build enduring organizations through a deep commitment to fostering high-performing teams and developing exceptional leaders.Areas of expertise include, but not limited to:- Clarifying core ideology & envisioned future- Building high-performing project & executive teams- Executive advisory- Succession planning- Leadership & talent development- Virtual & onsite leadership training program curriculum development & facilitation- Organizational and individual assessments- Internal research and thought leadership publicationsHighlights:- Promoted to Consultant in June 2021- Promoted to Senior Consultant in 2024- Selected to FMI's first internal Custom Cohort Program for high-potential leaders- Led proposal and conducted follow-on research project for best practices on field leader succession- Original member of the Large Complex Project teams task force- Created and facilitated leadership development programming for team of global leaders across North America, Europe, Asia and Australia- Facilitating and delivering leadership programming at FMI's Leadership Institute- Co-leads the Succession Management Discipline Show less