Faran Malik

Experience

• 

  Jbnjaws

  Aug 2007 - Apr 2009

  Operations
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  Warid Telecom

  Apr 2009 - Dec 2016

  Team Lead for Network Fraud and System Management. Automating processes and applying systematic approach for preventive and detective analysis on risk areas.  Ensure that processes, policies and systems are implemented in order to minimize fraudulent related exposure to Warid Telecom. Responsible for streamline controls applied for effective identification of fraudulent activities. Monitoring and analyzing the usage related to Prepaid, Postpaid, Inbound and Outbound Roamers for any illegal activity. Detection and blocking of Grey Traffic Cases. Analyzing the behavior in the trend of CDRs and identify any abnormal changes, data completeness, file processing, alarm generation and system performance and health checks. Examine all the ETL processes and Automations for the department. Evaluating new systems, implementations & technical projects. Engaging in meeting for new campaigns/package, product and services for risk mitigation and identification of loop holes. Preparing presentation and cases with complete analysis. Prepare and report trends relating to Fraud exposure/savings for Monthly/Quarterly/Yearly basis. Preparing modifying and continually improving new/existing controls and procedures with recent market trend. Engaging with the vendors to change/update current backhand procedures and resolve FMS related issues that results in failure of alarm generation, file processing or work flows etc. Monitoring the system process, flows, nodes, file feeds, alarm generation to mitigate system downtime and maintenance. Evaluating new systems, implementations & technical projects. Show less  Responsible for preparing data for management and assisting in post-launch bench marking of revenues for different business cases against approved revenue forecasts. Responsible for ETL and data preparation for Return on Investment (ROI) analysis for Campaigns.  Responsible for preparing Cost / Benefit analysis reports for business notes for new packages, services and promotions by teams such as P&S, Commercial and International Business etc. Incorporating detail understanding of market trend for FCA’s, ARPU, Churn and cannibalization etc.  Responsible for preparing Cost / Benefit analysis reports for business notes for new sales and churn management proposed by corporate sales and corporate customer services.  Responsible for executing established BOARD (third party tool) SOPs, configuration scripts and dashboard managing. Responsible for preparing procedures and data analysis for ad hoc requirements and reports. Responsible for trend analysis & forecasting for different revenue streams like prepaid, post paid etc. (Overall stats, package wise, VAS services etc.) Show less  Monitoring of Illegal PRS Activity and analysis for related sleeper numbers of Postpaid, Prepaid & Roamers. Grey traffic analysis and blocking. Balance share fraud analysis and reporting. Monitoring of Inbound usage and TAPOUT analysis for HUR communication. Incident reporting of High usage, Limit exceeding etc. EVC process implementation and reporting. FMS health check and monitoring of source availability. Alarm tuning for identification of fraud cases. Vendor escalation for error/issue/incident resolution. Monitoring of numbers missing security deposit, voluntary blocking/block on stolen for free minutes consumption. Responsible for Monthly/quarterly/yearly presentation. Show less

  • Assistant Manager Network Fraud & System Management

    Sept 2012 - Dec 2016

  • Business Analyst

    May 2011 - Aug 2012

  • Fraud Analyst

    Apr 2009 - May 2011
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  Jazz (previously known as Mobilink)

  Jan 2017 - Jan 2021

  Business Assurance - Technical, Internal Fraud and Management Reporting Specialist

  • Aligning processes policies and systems implementation with Jazz policies after post-merger between Mobilink and Warid.• Emplace effective controls after evaluating processes to design configuration rules and automation of business (fraud/revenue) models to improve timelines/operational work load• Optimize automated controls and procedures by reducing delays, introducing new techniques and best practices for effective restriction of illegal activities and ensuring savings/recovery for the company.• Research and monitor Technical & Internal fraud areas and mitigate frauds after root-cause analysis. • Engage in continuous process improvements, through suggesting initiatives to ensure that business assurance processes are efficient, reliable and customer driven• Implement fraud detection controls/processes and initiate preventive measures and security controls. Provide suggestions to strengthen key controls in areas of Business, Internal and technical frauds.• Investigate and analyse Ad-hoc cases as per management requirement.• Conducting regular checks to monitor any weakness in the control points, system or process that may result in leakage in usage and subscription based events• Collaborate within the team on cases, process building and controls e.g. Compliance & Forensics, Information/Cyber Security and Vendor management teams.• Contributing in developing of Business Assurance Dashboard, case management, and reporting models for CFO reporting with P&L impacts for Monthly/Quarterly/Yearly summaries. • Responsible of many Ad-hoc projects and on-going departmental initiatives and outside the box ideas Show less

• 

  Telenor Microfinance Bank Limited

  Feb 2021 - now

  Ensure that Fraud Risk Framework and policies satisfy and exceed all appropriate regulatoryrequirements in relation to FRM.Monitor unusual transactions, take appropriate actions and report to senior management timely.Prepare summary of fraud events and action(s) taken by the management.Actively participate in selection of systems / tools used for FRM ensuring Bank’srequirements are met and support enterprise framework and policy.Ensure timely initial responses to Fraud incidents / events and longer term remediation efforts toreduce likelihood / impact by ensuring the implementation of relevant control / processenhancements.Ensure coordination of appropriate Fraud Investigation activities through agreed structures to ensureappropriate and timely initial responses to Fraud incidents / events and longer term remediationefforts to reduce likelihood / impact by ensuring the implementation of relevant control / processenhancements.Coordinate with Internal Audit on internal and/ or external fraud investigations and liaison withsecurity agencies.Develop and maintain an entire team of fraud investigation to complete all assigned tasks.Identify opportunities to improve Anti-Fraud controls and reduce impact / likelihood of Fraud risk.Assess emerging Fraud risks, including those related to new products or significant processes.Ensure compliance on all fraud risk reporting requirements both internal and external.Provide independent guidance on projects to identify, quantify and recommend risk reductionstrategies.Build robust proactive risk mitigation processes in partnership with businesses covering present andfuture scenarios.Performing analysis and review of risk management, compliance monitoring and toimplement a control frameworkProactive monitoring of business to support risk reduction and identify integrity issues. Show less

  • Director Branchless Banking Risk - Head of FRM

    Apr 2022 - now

  • Unit head Branchless Banking Fraud Risk

    Feb 2021 - Apr 2022