Desmond Ananda

Experience

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  DHL IT Services Asia Pacific

  Nov 2002 - Jun 2007

  Senior Project Manager / Services Delivery Manager

  Senior Project Manager for Business Intelligence professional services team managing Global projects from Business Case to roll-out implementing full SLDC.Services Delivery Manager managing multi domains services management which include incident management, capacity planning, cost management. Management of Global Services Catalog,

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  Dell

  Aug 2007 - Oct 2011

  Senior Project Manager

  Project Manager in AP Services Delivery team managing Infrastructure and Managed Deployment Services Projects.Managed large scale projects in Dell Hong Kong and Dell Indonesia.

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  Hewlett-Packard

  Oct 2011 - Sept 2014

  Customer Program / Project Manager

  ♦ Managed the delivery of the Cloud Initiative Project for Bank Simpanan Nasional and the Network Security Project for DIGi Telecommunications.♦ Spearheaded a team of Project Leads & Consultants in providing comprehensive IT Service Management (ITSM) process consultancy and service management for all branches of Pos Malaysia Bhd nationwide.♦ Delivered overall assessments of the service management while improved the service design covering Incident, Problem, Change, Release, Request Fulfilment and Event Management in line with ITIL v3 Best Practices for CMMI Level-3 accreditation.♦ Headed a team of 7 project managers in providing consultancy to an Global Insurance company in data center relocation encompassing networks, telephony, hardware, Citrix and related databases covering 200 servers from 11 countries to the centralized data center in the US. Show less

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  AIG Global Services (Malaysia)

  Oct 2014 - Apr 2016

  Project Manager

  Managing the Transition and Transformation of internal infrastructure projects for the AP regionProject Managing the various infrastructure projects and reporting and communicating to various stakeholders including Senior Management on project schedule, cost and scope .Preparation of timely management reports and metrics,Ensuring the ITSM processes are adhered to .Change, Release , Incident, Problem Management.CMDB compliance and Service Now updates.

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  AXA

  Jun 2016 - Apr 2023

  Organizational Change and Transition Manager

  Single Point of Contact (SPOC) to manage and facilitate change, transition and adoption of transformation initiatives to keep the program visible and build the required momentum toachieve high levels of buy-in and adoption for change and transformation across the entire organization.♦ Responsible for transition-related activities leading to Day 1 Readiness (people, technology andprocess) with focus on capability and capacity readiness to support project cut-overs.♦ Develop Change Management Plan for the assigned transformation projects covering communications, transition, roll out, and adoption strategy.♦ Stakeholder Management – ensuring that all stakeholders are properly on board with the impending changes and obtain their buy-ins.♦ Execute the Change Management strategy, work plan, activities, deliverables, including performing continuous change impact / readiness assessments, and pulse checks at scheduled and logical intervals.♦ Business Impact Analysis - Identifiy, analyse and prepares risk mitigation tactics and manage anticipated resistance; tracks and reports potential issues to management. Show less

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  Generali Malaysia

  Apr 2023 - now

  Organizational Change and transition manager