Shaniece Williams

Experience

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  Shasa, JCPenney, Forever21

  Apr 2009 - Aug 2013

  Customer Service Representative

  Responsible for setting up advertising displays and arranging merchandise on racks, counters and tables to promote sales; and provided excellent customer service while assisting customers with questions concerning location, price, and use of merchandise.

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  Affordable Affairs

  Apr 2009 - May 2013

  Marketing Rep/Event Assistant

  Maintained booth operations; Exhibited marketing skills through sales; Responsible for soliciting potential customers; provided excellent communication skills and exceptional customer service; Distributed information/flyers to promote company. Assisted with décor set-up and break-down; Worked well with other companies during each event to provide quality service to customers; Assisted with catering events - food service and clean up; Attended community/social events and industry meetings; and performed all duties as assigned. Show less

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  Texas Alcohol and Drugs Awareness Program

  Mar 2011 - Oct 2022

  Responsible for answering phone calls, scheduling consultations and evaluations, conducted follow-up and reminder calls, enrolling new clients, setting up classroom before each class, making copies, handled and posted customer payments, formulated annual/quarterly reports, maintained enrollment paperwork; and provided excellent customer service while assisting customers with questions concerning location, price, and additional information. Other duties included networking and personally meeting with other field related companies to promote our programs/services. Monitored, updated the agency's Twitter/Instagram/Facebook page, responded to reviews and email inquiries, and found new ways to advertise and market the company’s brand to increase program enrollment. Show less

  • Marketing/PR Coordinator & Receptionist/Executive Assistant (WFH/Hybrid)

    Mar 2011 - Oct 2022

  • Receptionist/Executive Assistant

    Mar 2011 - Jul 2015
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  University of North Texas

  Aug 2012 - Jul 2017

  Student
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  Primrose Schools

  Feb 2015 - Feb 2016

  Explorer's Lead Teacher/Young Toddler's Assistant Teacher

  Responsible for classroom management, maintaining the classroom’s appearance and making sure it is always “tour ready”. Assist children with homework and following daily curriculum. Volunteered as a tutor and works personally with children on any subject at their parent’s request.

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  Forever 21

  Aug 2016 - Feb 2017

  Visual Merchandiser

  Responsible for setting up advertising displays and arranging merchandise on racks, shelves, and tables to promote sales; and provided excellent customer service while assisting customers with questions concerning location, price, and use of merchandise.

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  Stadia Bar & Grill

  Jul 2017 - Sept 2018

  Server
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  Dr. Anna M. Munne & Associates

  Oct 2018 - Mar 2019

  Marketing And Public Relations Coordinator

  Duties entail: setting up PR/Marketing lunches for the doctor and other doctors, networking with other doctors and their offices to gain more referrals to our office, booked flights and hotel rooms for the doctor, organized daily/monthly/yearly reports, coordinated "study meetings" with fellow doctors and made reservations at preferred restaurants, maintained all social media platforms (twitter, facebook, instagram). I was also responsible for new patient and new referring doctor quotas that I was expected to meet. I also served as a back-up receptionist and was willing to help the front desk with any of their duties while juggling my responsibilities. Show less

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  Rodeo Dental & Orthodontics

  Mar 2019 - Sept 2019

  Community Outreach Coordinator

  Went out everyday to educate the community (kids&adults) about the importance of oral health, facilitated events for the company to promote & educate people about our services while also helping small owned business by giving them an opportunity to sell & promote their businesses at said events, used my position and company as a platform to help my community & the less fortunate, brought in prospective patients to the company, networked and affiliated with different local organizations and schools as a volunteer or sponsor as a representative of my company. Show less

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  Houston Community College

  Aug 2019 - May 2021

  Student
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  BOUNCE

  Oct 2020 - Oct 2021

  Sales Account Coordinator (WFH)

  Job responsibilities included:Responsible for communicating commercial air times, coordinating ad copy, and responding to incoming requests.Responsible for getting credit approvals and following up on invoice discrepancies/collections.Enter orders and makegoods into system Wide Orbit and Media Line and verifying accuracy.Assist General Sales Manager by updating rate cards and program grids.Pulling daily/weekly pre-emption reports and working with AE/Management for make goods offers for client approval.Assist account executives with Ad Us posting and pre-posting.Responsible for assisting traffic with getting ad copy from client or agency and communicating to client/agency/rep when a commercial will air.Informing account executive and client of ad bumps.Obtaining credit approval and creating profile for new accounts, responding to incoming requests.Follow up with agencies and customers on invoice discrepancies and collections, general administrative tasks.I am proficient in WideOrbit and Media Line and have been trained thoroughly about the ins and outs of this business. This was a great opportunity to learn a different aspect of sales and be able to use my degree im currently pursuing to climb the ladder in my field. Show less

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  University of Houston

  Aug 2021 - now

  Student
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  Harris County

  Jun 2022 - Jan 2024

  Customer Care Rep/County Clerk Deputy Official

  Job duties entail issuing Marriage Licenses, DBAs (Assumed Names), Birth and Death Certificates on behalf of the Harris County Clerk (Teneshia Hudspeth), filing Public Records, receiving and processing payments daily, answering phone calls, providing information and excellent customer service to every customer.

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  Kelly Services - Apple

  Jun 2023 - now

  Tech & Billing Support

  Responsible for providing excellent customer service by using effective written and verbal communication in a high call volume work environment while required to meet performance. quotas and goals, processing product complaints through queues and other communication channels, maintaining a positive experience while troubleshooting a broad range of customer inquiries and investigating complaints in a timely and courteous manner while building clientele and rapport, accurately updating databases with pertinent details and product information, escalating issues based on severity to appropriate levels as needed, and ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints and concerns. Show less