Alison Truppel

Experience

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  RM Informática e Impressoras

  Dec 1998 - Nov 2001

  IT Internship of Computer Service.

  I was a trainee where I began the first steps in IT:• Maintenance and cleaning of: - Computers;- Printers;- Notebooks;- CRT Monitor• Refilling printer cartridges;• USRobotics Modem Configuration;• XDSL Modem Configuration;• Router/Wifi Configuration;• Infrastructure of Computer Networks;- Crimping of Network Cables;- Crimping Patch Panel crimping;- Rack Mount• Site Survey WIFI;• Installation and testing of software and S.O;• Email Settings;- Firebird Configuration;- Outlook Configuration;• Mem Test; Show less

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  Adrenaline

  Nov 2001 - Jan 2005

  IT Technician and Customer Service

  Adrenaline is a franchise network focused on the user experience in online gaming immersion, creating an environment of the Geek and Gamer universe in one place. Famous for having e-Sports teams that participated in world competitions and for creating competitions at national level for games like: Counter Strike, Warcraft III, Star craft, Age of Empires, League of Legend among other games strengthening the market of Brazilian Gamers. Nowadays it is a company focused in producing materials about games and equipments reviews with a deep and precise technical basis.I worked in this company as Computer Technician, Customer Service and also participant in the Line-up of the team "adrena.ph e adr.ph" (team of the palhoça franchise unit).- Maintenance and Cleaning in:- Computers.- Printers.- Installation of Software and Operating Systems.- Installation and Configuration of:- Modem US Robotic.- Router / Wifi.- Modem XDSL- Installation of Computer Networks- Network Cable Crimping- Patch Panel Crimping- Assembly of Racks- Monitoring Network Computers and Servers:- Firewall Server (Linux)- Email Server (Linux)- 02 Game Servers (Games)- Apache/HTML Server (Linux)- Windows Server- +50 Computers- E-mail Installation and Configuration:- Firebird- Outlook- Memory Test- Managed Switch- Router/Modem dual XDSL- Fiber Optic Show less

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  Ilha Service Tecnologia e Serviços

  Jan 2005 - Feb 2007

  Company in the branch of IT Solutions, focused on selling computer products, servers, infrastructure / structured cabling and specialized services to the market (B2B/B2C/Private/Public). https://ilhaservice.com.br/I acted in the attendance of the Public Bidding Contract of the Secretariat of Public Safety of Santa Catarina (SSP/SC - Military Police, Civil Police, Fire Department and General Institute of Expertise).• Installation and Maintenance in Structured Cabling Network.• Identification of Damaged Network Points.• Installation and Maintenance of Structured Cabling: Twisted Pair, Telephony, Cat5e Networks, Cat6 Networks, Fiber and Electrical Network.• Corrective and Preventive Maintenance of the entire network infrastructure.• Installation of Electrical Points.• Installation and Configuration of Managed Switch (CISCO and Huawei).• Assembly of Racks for structured cabling.• Crimping of EIA/TIA Structured Cabling (T568A / T568B)• Crimping and Patch Panel Assembly• Intranet/Internet Monitoring with over 5000 equipments.• Servers: Windows and Linux. • Firewall (Iptables/Debian)• Proxy (Squid/Debian)• Email (Thunderbird/Debian)• HTTP (Apache/Debian)• Management System (Windows Server 2000)• Programming: Shell Script, C#, C++, HTML, Java.• Database: SQL, MySQL and Postgre. Show less Technical Support Service HelpDesk in Informatics (IT) for the entire bidding contract of the Secretariat of Public Safety of Santa Catarina (SSP / SC ).• Installation and Configuration of: Software, S.O. Windows, S.O. Linux, Printers, Antivirus among others.• Installation and Configuration of Router/Modem XDSL.• Remote Access to Users Machine, Clients and Local Servers.• Verification and Test Pings• Checking and Testing Intranet/Internet Access.• Remote Access via: Telnet, PuTTY, SSH and TeamView• IP Liberation• Blocking IPs• Release Access Ports: TCP, UDP, VPN, VoIP and etc..• Proxy Configuration• Configuration and modification of IP Range, Subnets and VLan.• Emails Configurations. Show less

  • IT Infrastructure Analyst

    Jan 2006 - Feb 2007

  • HelpDesk and IT Technician

    Jan 2005 - Jan 2006
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  Group Khronos

  Feb 2007 - Dec 2009

  Group Khronos is a group with companies operating in Manufacturing, Importation, Commercialization, Private Security Monitoring and Public Project Management. https://grupokhronos.com.brTechnical Maintenance Manager and Project Manager of the Santa Catarina Regional Office, responsible for assisting all branches in technical problems of the company with over 10000 customers between Public and Private contracts.• Responsible for developing improvement projects in partnership with the Government of Santa Catarina for Public Projects with Innovative Solutions between all areas of Telecommunication, Electronic Security and Automation.• Technical Team Management with more than 15 branch units among them: Tubarão, Criciúma, Videira, Chapecó, Joinville, Lages, Balneário Camboriú, Blumenau, Araranguá and Greater Florianópolis.• Responsible with searching partnership between National and International New Technologies Manufacturers.• Follow-up of the KPI of the branch units.• Responsible for Testing and Approval of new Technology Systems before being implemented.• Attendance and Exclusive Attendance to Customers of Special Projects with values above: R$200,000.00 reais.• Evaluate monthly budget execution per unit.• Adaptation of operational processes to new technologies.• Elaboration of the contingency plan and preventive actions.• Detecting and assessing the need to hire staff. Show less Supervision of the Technical Maintenance Team, External Service in Special Projects, Project Development in Autocad and Risk Analysis.• Supervision and management of the Technical Field Team with more than 20 technicians in the state of Santa Catarina / BR.• Dispatch of work order by level of complexity per technician.• Conflict management with the customer by subscription customer contracts.• Use of Kanban techniques for analysis of problems, risks and solutions.• Technical Training of New Technologies.• Continuous Technical Training to maintain quality standards of the field team.• Commercial Technical Training to develop the sales ability of the technical team.• Generate Business Intelligence Report (B.I) of the calls: open, pending and closed weekly.• Periodic Technical Standard Check.• Follow up with PPE material, NR35 and minimum tools for technical team work.• Working Schedules, Holidays, Fixed Technical Teams, Rookie (Joker) and Outsourced.• Management of the Automobile and Motorcycle Fleet.• Monitoring of Procedures to meet the targets of service calls daily. Show less Internal and external (in-loco) service of technical calls in public and private companies, residential customers and residential condominiums.Installation, Configuration and Maintenance of• Computer Network System• Intruder Alarm System• External Perimeter Alarm System• Fire Alarm System.• CCTV (Closed Circuit TV) Analog, Digital and IPTV• Analog and Digital Telephony System (E1)• Point to Point and Multipoint Radio Frequency System (2.4ghz and 5ghz)• Fiber Optic System (FTTH)• GPRS and CDMA communication system• Analog and Digital TV System• XDSL and Frame Relay Modem System Show less

  • Project Manager and Technical Manager

    Sept 2008 - Dec 2009

  • Technical Supervisor

    Oct 2007 - Sept 2008

  • Telecommunications Technician

    Feb 2007 - Oct 2007
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  Intelbras

  Dec 2009 - Oct 2015

  Developed Self-Manageable Projects for Public and Private Sector, Field Tests of New Products and Products with New Functionalities. Presentation of Project Results to end customers explaining error reports and product performance.• Point-to-Point High Frequency radios with 2.4GHz and 5GHz technology.• Point to Multipoint High Frequency radios with 2.4GHz and 5GHz technology.• IP Cameras• Professional Cameras• High resolution Speedomes cameras• Audio, Video and Recording Integration Software• Fire Systems.• Intrusion Alarm Systems.• Analogical, Digital and VoIP Telephony Systems.• Structured Cabling Systems with Managed Switches. Show less Intelbras is one of the largest manufacturers of Telecommunications Equipment, Electronic Security, Computer Networks and Solar Energy in Brazil. https://intelbras.com/• Developing technical and commercial training materials for Telecommunications(ICORP), Electronic Security(ISEC) and IT Infrastructure equipment.• Documentation and Technical Manuals for new products.• Monitoring and support to laboratory tests for new products or new versions with the R&D sector.• Follow-up and support to field tests for new products or new versions with the R&D sector.• Development of Governmental Projects (State, Federal, Military Police, Armed Forces).• Team Management with 56+ collaborators.• Participation in Workshops and National and International Fairs.• Technical and Commercial Lectures and Product RoadMaps.• Self-Manageable teams using Agile & Scrum Methodologies. Show less Focused on the areas of Electronic Security (ISEC), Telecommunications (ICORP) and IT Infrastructure for New Internal/External Employees of the company Intelbras, companies specializing in technical labor (Installers, Technicians, Manager, Engineers and Owners) and end customers.• Conducted technical and commercial training of Electronic Security Equipment, Telecommunications and IT Infrastructure Technologies for over 3000+ people.• Supported other 7 employees in the development and monitoring of tasks and in their customer service schedules.• Intrusion Alarm System Training: Central Intruder Alarm Systems, Passive Infrared Sensors, Active Infrared Sensors, Magnetic loop opening sensors, Electrified Fence Control Panels, Electronic Security Event Monitoring Software, among others.• CCTV System (Closed Circuit TV) Training: Analog Camera, IP Cameras, Professional Camera and Lenses, Speedome Camera, DVRs and Intelligent Systems, Image Monitoring Software, among other products.• IT Infrastructure Training: Installation and Assembly of Racks/Patch Panel, Crimping Network Cabling EIA/TIA 568A/568B, Difference between Internal/External Cabling, Networks, Coaxial, Twisted Pair, Hard Wires VS Flexible Wires, Optical Fiber (Differences, Types and Applications), Fiber Maintenance using OTDR, Fusion Splicer and Cold Fusion, Routers, Switches, Modems, Best Practices, among others. Show less

  • Project Manager

    Mar 2013 - Oct 2015

  • Training Development Analyst and Public Speaker

    Dec 2010 - Mar 2013

  • Technical and Sales Training Instructor

    Dec 2009 - Dec 2010
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  JAST - Technology Solutions

  Mar 2013 - Apr 2017

  Founder and Senior Project Manager

  We work with the focus on the Government Market of the whole Brazilian territory.Our company is focused on Assistance and Consultancy for Companies that need Technical Assistance to participate in Governmental Bidding processes, such as: Analysis of Proposals, Analysis and Adequacy of Products, Search for Products with Suppliers from other countries, Trade and Logistics, Monitoring and Execution of works among other related areas.• Collaborated with a team of 80+ Highly Qualified people among them: Financial Managers, Engineers (Civil, Electrical, Robotic), Project Managers, Technical Analysts, Cross-functional teams from other companies and/or governments, and other professionals through a Matrix organizational structure.• Reduced telecom project budget expenses from R$921,600.00 per year to zero by analyzing and implementing communication technology changes from fixed telephony to Radio Frequency 5. 8GHz and Fiber Optics between city halls, hospitals, public schools and government buildings for transmission of VoIP Telephony, Data Networks (Intranet Systems) and Electronic Security (Fire Alarm Systems, Alarm Instruction, Access Control and CCTV System) for the cities of São José/SC, Florianópolis/SC, Blumenau/SC and Joinville/SC.Throughout these years we have developed several projects that have generated a revenue of more than 90 million reais for our partners and clients.Here are some projects we do:✔️ Security and Technology Project for the Federal University of Santa Cataria (UFSC).✔️ Security and Technology Project for the City Hall of SC: Florianopolis, Sao Jose, Blumenau and Joinville.✔️ Security and Technology Project for the University of Southern Santa Catarina (Unisul) among others.Some types of Projects:✔️ Electrical Systems.✔️ Telecommunication Systems.✔️ Electronic Security Systems.✔️ CCTV System.✔️ Access Control System.✔️ IT Infrastructure Show less

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  MASTER - Portaria Remota

  Jan 2015 - Jan 2016

  Co-Founder and Technology Advisor

  I was one of the co-founders of the company Master Portaria Remota, after some years working and analyzing the technology market, IoTs and Smart City such as Hong Kong, New York, Copenhagen, Dubai, Barcelona, London among other cities ended up adapting a part of this reality for the Brazilian market.We were the first company in Brazil to develop the concept of "Remote Ordinance" or "Virtual Ordinance" in 2010/2011. meanwhile after planning, designing and developing several projects of Virtual Ordinance for Big Players in the market through our consultancies. In 2015 we received an investment of over $ 1,500,000.00 to open the company "Master Portaria Remota" focused on technology smart cities (Smart City).Projects for Horizontal and Vertical Residential Condominiums, Public and Private companies with 24h monitoring totally remote (without the presence of local watchmen or doormen), connected through VPNs using FTTH and Radio Frequency technologies redundantly and with totally IP equipment such as:Some types of Projects:✔️ IP Telephony Central Office✔️ VoIP Telephony✔️ Access Controls with Biometrics and Facial IP✔️ IP Cameras✔️ IP Cameras✔️ IP Cameras✔️ IP turnstiles✔️ IP Fire Alarm System✔️ IP Intrusion Alarm System✔️ IP lighting system✔️ IP Building Control Panels✔️ among other automation of electronic systems for IPhttp://masterportaria.com.br/ Show less

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  Projetar Soluções em Telecom

  Jan 2016 - Jul 2018

  Founder and Senior Project Manager

  I founded Projetar Soluções em Telecom seeing an opportunity in the construction and hospitality market that existed in Brazil, it is focused on developing: Technology, Security, Comfort and Experience to their customers.• Led a small team of 10 collaborators in projects focused on the Construction and Hotel Industry with a focus on developing Telecommunications and IT projects using waterfall methodology through a Classic Organizational Structure.• Created several projects that have reduced maintenance costs by 20% with rework due to errors in the dimensioning of cabling and positioning of electronic, telecommunication and electrical equipment in new and retrofit projects.Some of the Services we deliver to our Clients:✔️ Telecommunications Project • IT infrastructure • Computer network • Site Survey WIFI • Indoor WIFI Network • Outdoor WIFI Network • VoIP Telephony • Digital Telephony • Analog Telephony✔️ Electronic Perimeter Security Project • CCTV ( Closed TV Circuit ) • Intrusion Alarm • Perimeter Intrusion Alarm • Fire Prevention • Vehicle Entry Control • Pedestrian Entry Control • People Count✔️ Automation Project • Audiovisual Room Automation • Automation of Hotel Rooms • Air Conditioning Automation • Automation of Ambient Lighting • Internet of Things ( IoT )✔️ Internet Management Project • Internet Management • Sizing the Internet Channel per User • Blocking and Internet Security • Management of Internet Consumption per User Show less

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  Working in Ireland

  Aug 2018 - Nov 2019

  Work Experience - Europe

  CUSTOMER SERVICEFlannery's Bar and Cafe, Dublin, Ireland.Cashier and Barman, Aug/2018 - Nov/2019• Exercised good public and customer relations skills at all times.• Served customers and filled service orders quickly and courteously.• Handled difficult customer service situations while maintaining standards and following applicable liquor laws.• Maintained a safe, clean and friendly environment for customers and employees by providing the best possible customer service, keeping the different areas of the bar organized and well-stocked, and managing the cash register.• Evaluated the beverage inventory to report to the manager on the need to place new orders, checked and received orders from suppliers. Show less

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  V4 Company

  Sept 2019 - Aug 2021

  Executive Partner and Senior Project Manager

  I acquired a franchise of the largest Digital Marketing Companies in Brazil where it currently has 250+ units located in the main capitals of the Brazilian territory and serves 4000+ active clients with the most diverse types of digital marketing projects.• Developed 80+ Digital Marketing projects with different B2B and B2C client profiles (Commerce, Stores, Retail, eCommerce, Offices, Technology and Industry) using Agile & Scrum Methodology.• Managed a team with 30+ people involved (employees, contractors and freelancers), including Web Designers, Designers, Programmers, Content Producers, Digital Traffic Managers, BI Specialists, Advertisers, Sales Specialists, Social Media, Video Producers and among other professionals through a Matrix organizational structure.• Generated a result of more than R$1,000,000.00 in sales in some projects with less than 1 year of implementation in digital marketing.• Administered low budgets on some local small business projects, having to make tough decisions on what sales and marketing strategies the team should focus on to be more assertive, thereby generating a positive Return on Investment (ROI) for clients.We work to create a REAL INTERNET SALES PROCESS that will generate HIGH LEADS/OPPORTUNITIES TRAFFIC for our CUSTOMERS. Because for our company MARKETING is only MARKETING when it SELLS‼ 🏆 V4 COMPANY 🚀 ✅ Sell More ✅ Sell to More People ✅ Sell ​​More to the Same People ✅ Sell ​​for The Highest Valuehttps://v4company.com/ Show less

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  Conexão BIM

  Jan 2024 - Jan 2024

  Gerente comercial