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Jacquelyn Caldwell

Jacquelyn Caldwell

Followers of Jacquelyn Caldwell215 followers
location of Jacquelyn CaldwellRichardson, Texas, United States

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  • Timeline

  • About me

    5G Engineering/Federal Technical Program Management/Global Technical Project Management

  • Education

    • Massachusetts Institute of Technology

      -
      Bachelor of Science - BS Electrical and Electronics Engineering

    • The University of Texas at Austin

      -
      Master of Science - MS Electrical Engineering

      Focus in Telecommunications

  • Experience

    • AT&T

      Jan 2006 - May 2019

      Program Manager/Life Cycle Manager for the Army Air Force Exchange (AAFES) IT Headquarters.Resolved complex/Unique Billing Issues. Managed contracts, billing operations, account collections.Managed $2.25 Million of Gross Accounts Receivables monthly.Managed provisioning and lifecycle management of MPLS, BVOIP, Ethernet, Toll-Free Services, Switched Voice, UVN/SONET.Assisted with customer vendor relationships.Supported project management teams. Resolved trouble tickets for a variety of network services: MPLS, Frame Relay, MIS, UVN (SONET), Point of Sale, WAN.Provided Root Cause Analysis.Delivered stewardship reports and statistical analysis to C-level AT&T management and customer management.

      • Program Manager

        Jun 2015 - May 2019

      • Service Executive | Service Manager

        Jan 2006 - Jun 2015

    • Artech L.L.C.

      Nov 2019 - Dec 2021
      Network Design Engineer

      Contract with Verizon. Network Design Engineer - Data and 5G Networks and supporting equipment. Project management of site installations. Review specifications of equipment design.

    • AT&T

      Jan 2022 - now
      Service Executive

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jacquelyn Caldwell
      Service Excellence Award AT&T Jan 2011 Award for exceptional customer service and support of Federal agencies- including the Dept. of Treasury (IRS) and FAA.
    • Awarded to Jacquelyn Caldwell
      Service Excellence Award AT&T Jan 2010 Award for exceptional customer service for support of the Dept. of Parks and Wildlife/US Forest Service - California fire-fighting.