Jenny McCoy

Experience

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  MCTU Diagnostics

  Jan 1996 - Jan 1999

  Medical Secretary

  Arranged patient appointments by walk-in service or by telephone in order to fill 6 examination rooms per day (approx. 100 patients)Processed walk in patients, which were having medical procedures which did not require an appointment.Collected outstanding account balances on expired OHIP accounts or NSF cheques.

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  Seagate Technology

  Mar 1999 - Dec 1999

  Office Administrator

  Responded to customer enquiries and directed them to the correct sourcesPrepared correspondence, requisitions, travel authorizations and expense reportsScheduled and co-ordinated meetings, sales events, travel arrangements, telephone and conference callsAnswered all incoming calls from 10 lines and transferred them to 6 different extensionsCategorized and distributed all incoming or outgoing mail and courier packages

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  Epost

  Apr 2000 - Sept 2000

  Executive Assistant

  Organized all aspects of the Senior Vice President of Marketing's scheduleCoordinated meetings and scheduled and organized eventsPrepared correspondence; meeting minutes, memoranda's, charts, spreadsheets and presentationsReconciled expense account and VISA, responsible for paying all expense related billsPrepared correspondence, requisitions, travel authorizations and expense reports

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  Ontario Ministry of Finance

  Sept 2000 - May 2008

  Click to edit position descriptionPlanned and wrote usability and functional test cases using the various techniques of User Acceptance Testing to develop test cases based on the Business Requirements Document Used vendor software products to create test plansDocumented test plans and test results in a project management systemRan usability and functional test casesParticipated in Group Walkthroughs of the Business Requirements DocumentContribute weekly to Peer Reviews in order to have continuous improvement of the projectProvided feedback to the developer's to improve the usabilityCaptured problems that arose in a formal problem management system Show less Identified and examined non-registrants and non-filers for all tax statues administered by The Tax Revenue DivisionEducated tax payers on their legal obligations to file tax returns and remit any taxes owed in a timely mannerCorresponded with taxpayers, followed-up with written or telephone contact to establish or estimate accurate tax liability; requested outstanding returns be filed; ensured and encouraged voluntary compliance with Ontario’s tax statues; while following the established progressive collections proceduresResolved accounts in default of filing or with outstanding balances under a pre-determined amountMaintained the integrity of the Division’s tax rolls by obtaining and updating key data elementsPerformed skip tracing activities to locate tax payers, e.g. non-filers and non-registrants Show less Processed D-file tax returns from ITAS mainframe through an autoloaderReviewed and accurately processed information with respect to the Corporations Tax returns using a computer terminal to perform data entry (min. 10,000/hr) in a high volume environmentDetermined reason for diskette rejections/communicating and advising taxpayer (via phone, letter or fax) reason for error and action required to resubmit, usually complex issues that require special investigationDemonstrated ability to interpret and apply relevant Corporations Tax Act and Income Tax Act legislation as it applies to filing a Corporate Tax returnResponded to taxpayers' enquiries in a high volume phone queue system related to their accounts and tax returns Pre-screened tax returns/verification and system entry of returns that have been routed/forwarding returns with potential tax recovery to other areas in branch/referral of processed returns to appropriate areas as requiredReviewing of financial statements and schedules to ensure accuracy and completeness of the information Show less Responded to public enquiries by phone, letter or in person at a front-line Tax Information CentreLiaised between Regional Tax Offices to obtain and distribute informationMaintained Tax Compliance Officer's manual filing systems and personnel filesCreated and maintained all office paper and electronic statistics and prepared monthly reportsVerified payment calculations of tax payers for payments made on multiple year returnsResponsible for sorting/logging/distributing incoming correspondenceCoordinated the purchase/disposal of equipment, supplies and servicesResponsible for Petty Cash custodian Ministry of Finance, Oshawa - Word Processor (A), MF&TT Branch Mar. 02 - Aug 02Performed Word Processing Duties for the 9 jurisdictions of MF&TT with the main purpose of Quality Control, including the setting-up and maintaining of letter merge documentsProvided Administrative support to ManagementPerformed Receptionist duties on a relief basis Show less

  • User Acceptance Tester

    Feb 2006 - May 2008

  • Compliance Officer

    Oct 2004 - Feb 2006

  • File Returns Processing Clerk

    Apr 2001 - Feb 2005

  • Administrative Support Clerk

    Sept 2002 - Mar 2004

  • Control Clerk

    Sept 2000 - Apr 2001
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  Applebee's

  Jul 2008 - Jun 2009

  Marketing Manager

   Coordinated the entire operation of the restaurant during scheduled shifts Managed staff throughout their shift and provided them with feedback with a one on one Responded to customer complaints regarding food and service Ensured that all employees adhered to the company's uniform policies and standards Met and Greeted customers and organised table reservations Advised customers on food and beverage choices  Recruited, trained and motivated staff  Organised and supervised the shifts of the front of house and back of house staff Maintained high standards of quality control, hygiene, and health and safety Checked inventory levels and ordered product and supplies  Prepared cash drawers and provided petty cash as required Helped in any area of the restaurant when circumstances dictated Took responsibility for the business performance of the restaurant Analysed and planned restaurant sales levels and profitability  Organised marketing activities, such as promotional events and discount schemes Prepared reports at the end of the shift/week, including staff control, food control and sales Created and executed plans for department sales, profit and staff development Set budgets and/or agreeing them with senior management  Implemented new menu roll-outs, including educating and training the staff Show less

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  California Pizza Kitchen

  Jul 2009 - Jan 2014

  General Manager

  Over saw staff of 40 to 60 people in daily lunch and dinner operations of food/beverage preparation and service. Coordinated dinner and party fundraisers for organizations such as American Cancer Society, March of Dimes, Marine Corps Toys For Tots, Chamber of Commerce, Sweetwater Festival and numerous local organizations that became annual events raising money and awareness. Identified key markets and set up taste samplings to build awareness with potential customersBooked and supervised overall operations of all catered events both on and off premises. Working directly with guests in coordinating, personalizing and ensuring overall success Coordinated the entire operation of the restaurant during scheduled shiftsManaged staff throughout their shift and provided them with feedback Responded to customer complaints regarding food and serviceEnsured that all employees adhered to the company's uniform policies and standardsDriven multiple national contests at the store level, usually winning or leading them.Managed client relationships and developed marketing activities to help drive salesRecruited, trained and motivated staff on an ongoing basis Checked inventory levels and ordered product and supplies Prepared cash drawers and provided petty cash as requiredTook responsibility for the business performance of the restaurant.Analyzed and planned restaurant sales levels and profitability .Organized marketing activities, such as promotional events and discount schemes.Prepared reports at the end of the shift/week, including staff control, food control and salesSet budgets and/or agreeing them with senior management Implemented new menu roll-outs, including educating and training the staff Show less

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  Team Red, White & Blue

  Mar 2017 - Feb 2019

  Athletic Coordinator
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  Camp Gladiator

  Dec 2017 - Feb 2019

  Experienced, professional and certified trainer with Camp Gladiator as partners in the largest boot camp in the nation. A Fitness instructor and owner/operator for the award-winning outdoor group fitness program!RESPONSIBILITIES:Design and implement dynamic workoutsProvide fitness motivation, encouragement and education to all campersPunctual and professionalProvide exceptional customer service to all clients and membersStay knowledgeable on current trends in fitness training and exercise scienceMaintain required certifications and CECsQUALIFICATIONS:Nationally accredited personal training certification (ie; NSCA, NASM, Cooper, ACE, ACSM, etc.)CPR/AED certificationPersonal training experience is helpfulExcellent communication and listening skillsPossess honesty and personal integrityStrong time management, organizational and follow-up skillsPassionate, enthusiastic, personable and driven Show less

  • Affilate Trainer

    Jul 2017 - Feb 2019

  • Partner Trainer & National Recruiter

    Dec 2017 - May 2018
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  Life Time - Healthy Way of Life

  May 2018 - Feb 2024

  As Run Club Coordinator, I provide substantial, cutting-edge running programs for people of all ages and abilities. Serve as the catalyst for regular group runs, team building, and social activities to help members reach their personal fitness goals in a fun and social setting.Responsibilities• Develop and coordinate the running program at assigned club• Monitor growth and stability by handing in registration forms, payments, and sign-up sheets• Maintain communication with runners by preparing pre-run announcements, making weekly e-mail updates, phone calls and providing race entry forms, handouts, running tips• Promote Life Time Fitness Running Club Programs while encouraging participation in Running Classes, Running Camps, and endurance events• Create running route mapsAs a Group Fitness Instructor I provide cutting-edge group fitness instruction through a variety of entertaining, educational, and fun classes promoting fitness and positive self-esteem in a safe environment. I'm fitness resource for class participants and maintain positive relationships with members to encourage continued class attendance. The Group Fitness Instructor is responsible for consistently meeting daily class attendance goals as well as effectively promote Life Time Fitness programs, products and services.Job Duties and Responsibilities• Develops positive relationships with class participants by teaching a variety of challenging and entertaining group fitness classes• Educates class participants on correct form and alternative moves during the fitness routine• Attentively listens to members, answer questions, and engage in conversation before and after classes• Cleans and organizes studio space after each Group Fitness class• Provides current music for each class that entertains and motivates while ensuring appropriate language• Promotes Life Time Fitness promotions, programs, products, and services while specifically encouraging participation for Group Fitness classes Show less Job Duties and ResponsibilitiesDevelops safe, professional, exciting and comprehensive personal training programs to ensure clients are satisfied with their workout program and remain motivated to attain their personal fitness goalsMonitors and instructs clients during personal training sessions on the safe and effective use of cardiovascular, flexibility and strength training equipment Reads, Watches, and engages in all required training's associated with the roleConducts fitness consultations for new clients including pre-participation screening, Medical History, Lifestyle questionnaire, and goal setting to assess and recommend personal training programs Fulfills member service requirements such as fitness assessments and equipment operations, service desk duties and fitness equipment cleaningPromotes and sells personal training programs and services Completes all administrative requirements associated with each client’s fitness plan Remains current on certifications and new trends in the industry Show less

  • Run Club Coordinator and Performer

    May 2018 - Feb 2024

  • Fitness Professional

    May 2018 - Jan 2024
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  Oxford Global Resources

  Oct 2019 - Feb 2022

  Account Manager

  Oxford is a talent-driven consulting firm providing individual consultants, project teams, and strategic outsourcing services to clients in the healthcare industry. Oxford's senior healthcare IT consultants specialize in implementations and upgrades in all modules and versions of HIS/EMR systems from EPIC, Cerner, Allscripts, Meditech, GE, and other vendors. Oxford also provides senior consulting talent for HIM, ERP, BI, Data and Analytics, Digital Marketing, and more. For more information, please visit our website at http://www.oxfordcorp.com. Show less

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  Symplr

  Feb 2022 - Jan 2024

  Client Success Manager

  As the Customer Success Manager I own a portfolio of established business and drive greater business value for them by bringing symplr Healthcare's leading practices, innovations, and capabilities to those customers. It is my responsibility to drive customer adoption and success.

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  Cowtown Coliseum

  Feb 2024 - now

  Manager, Special Event/Catering Sales

  • Assist the Sales team in accomplishing sales and marketing goals.• Use Sales and Marketing principles to promote the facility. • Send client pre-event information and follow-up information that affects booking.• Quote rates and assists with formal license agreements. Prepares contracts. • Assist the Director in developing a Marketing Plan to include goals and advertising. • Handle pre-event correspondence and meetings until the account is turned over to an Event Coordinator. • Carry out specific marketing plans relating to events using support of advertising, as requested by the Director. Show less