Moses Kibira

Experience

• 

  Partners for Care

  Jan 2008 - Jan 2009

  Community Coordinator/Social Worker

  Conducted health education in communities around the country in partnership with Government Ministries and Partners for Care (NGO). Coordinated the distribution of mosquito nets to malaria prone cmuunities around the countrySourced for partnerships with other community development organizations to link the communities in need with basic resources like water and sanitization services

• 

  Raffles Hotel Singapore

  Feb 2010 - Jan 2013

  Concierge

  Main duties- Manage the valet team to ensure smooth front drive operations in the hotel and managing the customer vehicles to ensure traffic moves smoothly. Also Coordinate with the bell team and Airport representative to ensure hotel guests were picked up from the airport on time and their bags delievered to the rooms on time.

• 

  Raffles Hotel Singapore

  Feb 2013 - Jun 2016

  Lead Concierge

  Ensured guests who visited the hotel were well taken care of, right from arranging airport pickup, bell service, restauran and safari reservations till drop off to the airport.

• 

  Majid Al Futtaim

  May 2016 - now

  -Resolve complex customer inquiries, complaints, and issues promptly and effectively, demonstrating a commitment to customer satisfaction.Conduct regular training sessions to improve their product knowledge, communication skills, and problem-solving abilities. Keys responsibilities are Team Motivation, customer service, complaints solving, giving accurate information in regards to the mall services and ensure smooth operation at the Customer Service desks

  • Senior Customer Experience Associate

    Apr 2021 - now

  • Customer Service Officer

    May 2016 - Mar 2021