Thomas Lesch

Experience

• 

  St. Joseph's Health

  Jan 2009 - Aug 2012

  Intern for IT Department
• 

  Ardice Consulting

  Aug 2012 - Feb 2014

  Senior Desktop Support
• 

  Medicus IT

  Feb 2014 - Jun 2019

  Senior System Analyst

  • Provide Tier 2 / 3 on site and remote support to a diverse group of 60+ with networks that very in size and complexity.• Operate in a fast-paced time sensitive environment to meet high SLA standards.• Provided 24 hour, on-call emergency support for multiple external customers.• Team lead responsible for all issues pertaining to over 15 clients.• Managed and supported over 300+ VMware, Hyper-V and physical servers using Windows 2003, 2008 R2 & 2012.• VMWare / vSphere 4.x, 5.x Administration and support. • Active directory scripting, group policy administration and PowerShell scripting.• Exchange server 2010 / Office 365 administration and maintenance.• Experience with maintaining and configuring network settings on firewall.• Was used as an escalation point for emergency issues such as network / server down.• Sorted complex issues pertaining to hardware and network failure – Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.• Responded to server down alerts in a timely manner and brought them up via HP iLO/ Dell DRAC.• Troubleshoot connectivity for DNS, DHCP, TCP/IP, VPN and network related issues.• Maintain daily backups and replication of servers using Barracuda, Acronis and Datto backups.• Perform IT tasks such as upgrading and patching servers.• Worked closely with vendors to perform software and systems upgrades. Show less

• 

  ACE IT Solutions

  Jun 2019 - Feb 2021

  Senior Escalation Engineer
• 

  Titanium

  Feb 2021 - now

  • Service Delivery Manager

    Jul 2022 - now

  • Lead Engineer

    Feb 2021 - Jul 2022