Jim Fell

Experience

• 

  Apple

  Aug 2020 - Mar 2021

  AppleCare Business Analyst

  Led Apple Retail's transition to remote work during global store closures. Established interactive dashboards to analyze productivity and highlight key operational aspects. Utilized creative visualizations to present data-driven correlations from dynamic sources like Kronos, Global Business Intelligence, and Maestro.Successfully planned scaling and region-wide rollout of Tableau dashboards to more than 2,000 leaders through combination of presentations to senior management and field leadership and integrated Qualtrics surveys for user feedback.Increased employee job engagement by reducing paid non-productive time by 32% (3500 hours) and increasing productivity by 4% (2000 hours) within 3 weeks. Achieved through the development and maintenance of performance dashboards for leaders overseeing over 10,000 employees across Apple's North American territory.Uncovered productivity decline causes: insufficient training, unclear performance expectations, and pandemic-related mental health challenges. Presented findings to Learning and Development for enhanced training and performance modules, and to Employee Health and Safety for expedited mental health support messaging. Show less

• 

  Apple

  Jun 2021 - Sept 2022

  Within this job role, I lead teams of more than 30 employees throughout high pressure and fast paced working days to ensure strategies are maintained, honest feedback is delivered, and overall performance in managed in a timely manner, as well as retaining composure and consistency when resolving internal / external conflicts. I am assigned to challenge support team to reconsider contributions to service plan attachment for alignment with rating tool. My duties comprise of directing and administering an end to end ownership strategy in Western Florida market to enable direct contribution to sales from the support team. I also collaborate with western Florida market leadership to design plan and build culture of store wide systems literacy by using insights from Tableau reporting.Key achievements:• Here, I achieved more than 65% service plan attachment rate in three consecutive quarters by support team, along with attaining up to 400% monthly attachment rates.• In this job role, I increased customer NPS scores for support and sales through culture of ownership, as well as a 500% increase in support team's revenue in 2019.• Furthermore, I used insights from Tableau reporting to deliver cross functional training to leadership and team members resulting in progress from worldwide rank 450th in system / customer engagement reporting to top 100 since, peaking at worldwide 2nd rank. Show less Gather, organize, and structure employee data for analysis and develop dashboards for field and people leaders to achieve desired outcomes. Present results and insights to executive leadership members through effective presentations, while liaising with global and regional recruiting teams to on-board best in market talent. Develop and sustain family of dashboards for Apple’s executive team and global recruiting organization, while exploring worldwide themes, such as analysis of seasonal hiring, attrition, offer decline rates, and internal movement through centralized data.Steered international talent strategy and hired over 14,000 seasonal employees in a single quarter by operationalizing analysis for field teams used with enhanced talent acquisition activities.Influenced global standard employee hiring and increased hired to guidance deficits back to 100% after periods of record attrition by juxtaposing attrition rates of Retail employees alongside rate of successful external hires by geo, market team, market, and stores to showcase recruiting opportunities. Reconciled and documented approximately half billion records for a decade’s worth of people data to realign with privacy and legal standards and amplify organizational efficiency.Utilized findings from people data analysis to advance conversations regarding documentation standards, simplifying, efficiency, and a working model for sourcing and sharing data in the future. Show less

  • Lead Genius

    Jun 2010 - Sept 2022

  • Retail People Analyst

    Jun 2021 - Nov 2021
• 

  McKinsey & Company

  Sept 2022 - Apr 2023

  Professional Development Team Leader

  Guided a team of over 40 professionals in supporting staffing, development, evaluation, and compensation processes at McKinsey. Cultivated expertise in managing diverse stakeholder relationships spanning more than 20 locations and practices. Pioneered the globalization and consolidation of PD Ops service catalog through strategic collaboration with global colleagues.Promoted a culture of curiosity in automation by up-skilling team in different data management techniques to cut an average of 4 hours off weekly tasksDeveloped and executed a thoughtful and cutting edge team pulse survey and dashboard using Qualtrics and Tableau that has been subsequently scaled up to McKinsey’s entire People Operations org. Dashboard included current scores compared against relevant historical data in the appropriate format, as well as impactful employee long form answers that give context to score and/or relevant contextual comparison.Drove a transition to a new operating model including impactful changes to role clarity and talent architecture.Established a consistent cadence and structure for ongoing developmental conversations supported by internal resources and tools that was adopted by other Team Leaders. Show less

• 

  PwC

  Apr 2023 - now

  People Ops Technology Compensation & Rewards Manger

  Managed technical team for company-wide Workday compensation configuration, serving 65,000+ employees. Led year-round analysis and cross-functional integration of compensation strategies. Spearheaded testing for Compensation Review Events, impacting firm-wide promotions and bonuses. Project-managed testing strategies, served as system expert, and owned compensation configurations. Maintained and audited mass compensation data, optimized workflows, and developed complex audits.Streamlined team operations by automating report creation, centralizing data, and standardizing requirements documentation. Utilized uniform Excel templates integrated with Alteryx workflows, freeing up hours for collaborative improvements and team development.Effectively coordinated three Compensation Review Event cycles in Workday, overseeing a global staff population exceeding 65,000 employees across 10 countries. Managed more than 20 unique Compensation Review Events per cycle.Directed a 4-month testing strategy preceding event cycles, developing detailed test scripts encompassing 30 unique categories. Scripts covered tasks such as comparing critical reports, testing error and warning flags, parallel rules, and budget accrual details, totaling over 2000 lines.Created detailed dashboards for Compensation Review Event cycles, utilizing Gantt charts for project management. Designed user-friendly interfaces to track task progress, enabling filtering at a team or individual level. Empowered cross-functional teams to anticipate issues, prioritize tasks, and enhance project efficiency.Developed Testing Dashboards to visually depict test execution details, including test runners and failure locations. Utilized filtering functions for team and individual breakdowns to ensure user familiarity across various dashboards. Enhanced comprehension of testing scope and failure patterns, facilitating informed decision-making and troubleshooting processes. Show less