Pamela Moreno

Experience

• 

  CVS Pharmacy

  Jun 2017 - Jun 2021

  Pharmacy Operations Management, Inventory Management, Auditing and Compliance, Customer Service,Vaccination Administration, Team Leadership, Communication Skills, prescription processing, insurance verification , reimbursement experience , prescription processing and filling, Staff Training and Development, Data Analysis and Reporting,Quality Assurance, Time Management, Interpersonal Skill

  • Certified Pharmacy Team Lead Technician

    Mar 2018 - Jun 2021

  • Pharmacy Inventory Specialist

    Jun 2017 - Jun 2021
• 

  Novartis

  Jul 2021 - now

  As the Manager of Operations Support, I am responsible for ensuring the efficiency and effectiveness of intake processes within the Patient Support Center (PSC). My role involves developing and optimizing processes related to case management, coverage, and access, utilizing process mapping and best practices.I collaborate closely with PSC Program Management and cross-functional teams, including Disease State Teams (DSTS), Platform Strategy, Launch Excellence, Performance Excellence, and Data Analytics. Show less Ensuring timely and accurate processing of adverse event reports, product complaints, and other safety-related information. Responsible for leading and support the team in maintaining compliance with regulatory requirements and internal quality standards, while driving continuous process improvement initiatives. Experience Collaborating with cross-functional teams, such as vendor management , SME, SF Operations, stakeholders and Quality Assurance, to ensure effective communication and resolution of case and safety-related issues. Staying abreast of evolving regulatory guidelines and industry best practices in pharmacovigilance to ensure compliance and propose appropriate updates to internal procedures. Keeping up to date and proactively leading training for new hires on system and non-system training . - Proficient in drafting clear and concise Standard Operating Procedures (SOPs), work instructions, and job aids. - Demonstrated ability to edit documents for accuracy, clarity, and compliance with industry standards. - Experienced in managing documentation processes, including version control, tracking changes, and ensuring document integrity. - Collaborated with cross-functional teams to gather input and feedback for improving SOPs, work instructions, and job aids. - Played a key role in providing valuable insights and recommendations to enhance documentation practices. - Actively participated in continuous improvement initiatives to streamline documentation processes and enhance document usability. - Implemented best practices to optimize documentation workflows and increase efficiency. Show less

  • Manager of Enterprise Operations

    Sept 2024 - now

  • Team Lead, Case Management

    Nov 2021 - Sept 2024

  • Care Navigator

    Jul 2021 - Nov 2021