Ashley Leigh

Experience

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  Suffolk County Community College

  Aug 2010 - Dec 2012

  Planned and hosted events throughout the year. Broadway trips, Ski Trip, Annual Community Haunted House Represented Suffolk County Community College at the NACA National ConferenceRecruiter for chair members and general members Transitioned 1,600 new students into the college community during New Student Welcome ProgramFacilitated classroom presentations, provided comprehensive tours of the college campus

  • Executive Recruitment Coordinator

    Apr 2011 - Dec 2012

  • Orientation Coordinator

    Aug 2010 - Apr 2011
• 

  Danfords Hotel & Marina

  May 2011 - Jan 2012

  Front Desk Agent

  Check in and out guestAct as a hotel reservations representative Micro-manage housekeeping and engineering staffProcess paymentsGive walk tours to future brides

• 

  Iona College Office of Student Development

  Jan 2012 - May 2012

  Office Assistant

  Serve as a liaison, disseminating information regarding inquires from students and parentsPerformed Administrative office duties including filing, copying and scheduling opportunities

• 

  CMM

  Jan 2013 - May 2013

  Beauty Intern

  Updated and maintained media lists consisting of beauty clients such as: Goody, Derma Blend Professionals, Wet n Wild, Natures Gate and Tata Harper Designed and organized gift bags filled with client samples and products to present at various eventsCollaborated with account management, writing pitches and general upkeep, including how to provide products for consideration in media placements

• 

  Chili's

  Feb 2014 - Jun 2014

  Hostess

  Greeted and welcomed guests into a positive dinning environment Communicated and assisted in guests needs and worked as a team player with wait and kitchen staff

• 

  The Ophthalmic Center

  Jun 2014 - Apr 2015

  Administrative Assistant

  Perform Administrative tasks, answer phones, relay detailed messages, organize client charts, schedule appointments, greet and welcome, fax records and documents, communicate and educate about office policies and guidelines Update client files Insurance billing and eligibility Process appointment payments

• 

  Gurney's Montauk Resort and Seawater Spa

  Apr 2015 - Oct 2015

  Spa Consultant/Front Desk Agent

  Greet and welcome guests upon arrival for a 44 treatment room destination spa, under major renovations. Schedule groups, Check-in guests, process payments Provide walk tours around the spa pavilion and resort; thoroughly explain hotel services and spa treatments Assist with monthly inventory, merchandising, and retail sales for salon and spaRegister guests for monthly memberships Morning Hotel Front Desk Agent P/T

• 

  Mirza Orthopedics

  Nov 2015 - Aug 2016

  Clerical Assistant

  Evenly distribute administrative tasks to front desk staffLiaison to doctors concerning consults for hospitals and other ER callsPrepare client charts with previous medical history and copay information Contact insurance companies regarding claims, no fault and workers compensation cases. Follow up periodically with adjuster about open casesPrepare and send out C4 Authorizations Process medical requests from law offices, patients and adjusters Train new employees Assist Doctors in rooms with patients during evening hours Show less

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  Esurance

  Aug 2016 - Oct 2020

  Claims Advisor

  Proficient in coverage analysis and policy interpretation for multiple states (NY , PA, MA, CT, RI, CA, VA, OH, ME)Provide excellent customer service to all parties involved in an accident Highly detail oriented Maintains professional composure under high volume environment Proven ability to multitask and communicate to various internal and external customersOrganization skills and ability to manage multiple files and complete multiple tasks at any given timeProficient in documenting and analyzing details pertaining to an accident High skilled at drafting legal documentation Investigate and perform data analysis using different platformsCommunicates and resolves difficult situations Show less

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  Esurance merger with Allstate

  Jun 2019 - Oct 2020

  Rapid Response Unit Manager

  Responsible for handling front line associates in the auto claims department Role merged with Allstate Insurance company above

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  Allstate

  Oct 2020 - now

  Express Core & Work Planning Associate Manager

  Responsible for leading front line associates who directly handle customer inquiry calls, payments and claim closures Coach and develop and inspire associates in any type of environment ranging from one on one sessions to team huddles Maintain department quality by ensuring files are reviewed and associates gain an understanding of process and why processes are in place Capable of managing groups up to 18-20 people Able to adapt to a fast-paced and demanding call center environment Created a recognition team during work from home which in turn allowed allowed associates to feel safe and share WFH experiences Comfortable with public speaking and engaging associates and peers in a group setting Comfortable with presenting in front of a large group Show less