Jyoti Sharma

Experience

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  Tata Consultancy Services

  Mar 2014 - Mar 2017

  Management Information System Analyst

  Preparing client report as required by extracting, collecting & maintaining data with frequency of Daily,Weekly & Monthly basis.Sharing in house knowledge regarding templates for representing Business review report.Presenting ad-hoc reports to immediate managers with raw data transformation to Dashboarddemonstrating it with Slicers, Pivot, and Charts as required.Preparing & maintaining records for employee attendance and tracking.Preparing comparison-based Data and Trend analysis report for operation support.Preparing Agent Productivity, Ticket & Voice Call summary, PAN India Call Summary, Dashboard report forL1 & L2 support agents.Generate cost-based data quarterly for project.Gathering reports from Vendor, Asset, Field, SOP, & Service Desk for creating Monthly Project Report. Show less

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  Vodafone

  Mar 2017 - Apr 2019

  Management Information System Analyst

  Handled A/c reports for clients J&J, Hindustan Unilever, Infobip Sony, Micromax, Intex, Samsung, JCB.Presenting reports to immediate managers with raw data transformation to Dashboard demonstrating itwith Slicers, Pivot as require.Preparing & analysis of revenue Target VS Achievement.MIS analysis and feedback from respective team to ensure documentation in the right direction and AOV (Order booking) Target VS Achievement.Raising Purchase requisition and one sales force funnel report Week on Week.Account Development planning (ADP) report as per Customer Enterprise and Circle wise Simex report weekly & monthly.Order Logging and Checking feasibility on Vodafone portal weather sites is feasible or not.If there is any issue regarding BW or other than coordinate with solution manager for solution.Solving customer queries’ and helping them for any issue related to work and Using various Vodafone portal like 1sf, CRM, feasibility portal etc.Keeping a track on Bill generation, Bill Submission. Show less

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  DHL Supply Chain

  Apr 2019 - Aug 2021

  Liaise with DHL customers and business development staff to understand customer supply chainRequirement.Provide analysis and design support in the pursuit of new business, operational implementations and reengineering initiatives.Collect and analyse data relating to logistics operation.Clearly outline solutions in appropriate formats for presentation to customers. Participate in customerPresentations where required.To gather data collection and verification of assigned project.To discuss designed solutions with SD head, operation team and BD team before submission.To promote the best practice with peer manner and team attitude. For example, development of resourcePlanning, development of Knowledge ManagementTo support a continuous improvement activity for current operationsTo ensure that all recommended solutions, implementation plans, meet the requirements.Develop effective customer presentation of the appropriate solutions as part of the pursuit teams.Giving Monthly Visits to the Key customers in person and discuss on the challenges and way forward forImprovement in the Relationship Show less Completes Processing and payments, Verifying and reconcile invoices.Reconcile internal data with external Custodian informationReview and understand announcement details requiring validationValidate all the Invoices as per Rate Card.Update Daily, Weekly and Monthly Tracker and sent to Client.Prepare and Present MBR (Monthly Billing Report)Prepare and Present Monthly Billing Power Point.Prepare and present separate Tracker for each vendor on their Cut-off dates.Organization and filing of plant paperwork and truck to truck paperworkAssist in working with vendors to set up electronic form of paymentResearch and correct Invoice and Purchase order or send to Client for an approval.Updated customer billing and shipping information.Ensure all proper steps have been taken prior to approving the task to be invoiced to the client. Show less

  • Asset Manager

    Aug 2020 - Aug 2021

  • Operations Analyst

    Apr 2019 - Sept 2020
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  Reliance Retail

  Aug 2021 - Oct 2024

  Deputy Manager

  To Coordinate and monitor the construction of Retail stores.To track the progress of construction across all the locations in India and to prepare daily and weekly progressreports and Day to Day analysis reports.To harmonize the entire process for successful store launches by managing various stakeholders across all thedepartments.Ensuring fully function store at time to open.To work on mitigation strategies to control time and cost overruns.To prepare MIS and generate all the necessary reports for newly proposed projects across the country andpresent the same when required.Formulated growth strategy and streamlined cross functional process for Pan India, resulted in increase ofno's of store open in India. Show less

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  Wipro

  Nov 2024 - now

  Data Analyst