Izamar Munoz

Experience

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  JPMorgan Chase & Co.

  Jun 2012 - Jul 2016

  Bank Teller

  - Greet clients to deliver the best customer service experience and assist them in financial transactions. - Educate customers on modern bank telling strategies to reduce manual transaction processing time by 50%. - Assist in training and supervising new bank tellers to deliver great customer service and execute a well job performance.

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  D and D Sports Med Denton

  Jun 2013 - Jul 2014

  Rehabilitation Aide

  -On-boarded new patients through registration while maintaining patient confidentiality. Welcomed and greeted all patients and Maintained record of the treatment and medication schedules and ensure the patients attend to the therapy sessions as per the schedules. - Assisted with the inventory and preparation of appropriate testing materials for respective exam and therapy sessions. Under the supervision of a licensed occupational therapist, provider therapy and medical advice to patients as per the instruction of the head therapist. - Communicate with patients constantly to create an encouraging environment and positive attitude towards treatment. Report to the head therapist about the patient’s response towards the treatment and the improvements in their health conditions. Show less

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  MHMR of Tarrant County

  Jul 2016 - Sept 2021

  Service Coordinator

  -Delivering routine client follow-ups via telephone or on-site communication to ensure compliance with service pls agreements and confirm individual progress per plan, resulting in a average of over $6k revenue monthly.- maintaining client information through inputting over 90 detailed progress notes monitoring files and administrative records for over 50 cases. - Coordinating calendar meetings to review service plans, community programs, and client preferences to delegate and prioritize distribution of resources. - Directing clients and guardians to thoroughly understand details of medical benefits to ensure client satisfaction and proper utilization of services and completing referrals to outside agencies as needed. - Collaborating with the service planning team to streamline resources for mentally disabled clients and monitor medical supplies available for medical emergencies. - Scheduling in-home or site visits with clients to review results from medical appointments and interviews. Show less

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  Tarrant Area Food Bank

  Jun 2022 - now

  Community Resources Specialist