Roberts Eberlins

Roberts Eberlins

Project Manager

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  • Timeline

  • About me

    Managing Director at Atea Global Services Ltd.

  • Education

    • Rīgas Ekonomikas augstskola - Stockholm School of Economics in Riga

      2020 - 2022
      Executive MBA

      Professional Master's Degree in Business Administration and Manager of Organization professional qualification.

    • Vidzemes Augstskola / Vidzeme University of Applied Sciences

      2014 - 2016
      Master’s Degree Computer and Information Sciences and Support Services Professional Master's degree in Socio-technical Systems Modelling

      About the programme:The goal of the study programme is to offer up-to-date knowledge and relevant skills, specifically for modelling, simulation, use of e-technologies (RFID, GIS, telecommunications, networking etc.) and knowledge management. The programme is characterised by an interdisciplinary approach where, respecting different skills of the student, new knowledge can be acquired as a result. The students are oriented to further activity in science by participating in the research of… Show more About the programme:The goal of the study programme is to offer up-to-date knowledge and relevant skills, specifically for modelling, simulation, use of e-technologies (RFID, GIS, telecommunications, networking etc.) and knowledge management. The programme is characterised by an interdisciplinary approach where, respecting different skills of the student, new knowledge can be acquired as a result. The students are oriented to further activity in science by participating in the research of Socio-technical Systems Engineering Institute and attending conferences. Show less

    • Vidzemes Augstskola / Vidzeme University of Applied Sciences

      2003 - 2007
      Bachelor’s Degree IT - Programming Engineer

      Theoretical knowledge and skills acquired during internships in IT and business enterprises, banks, public and state institutions on various IT solutions applied give a possibility to successfully enter the labour market.Skills in programming, web technologies, principles of database application, information processing and technology;Understanding of broad application of computer systems in providing work processes.

  • Experience

    • MultiCom AS

      Feb 2005 - Aug 2006
      Project Manager

      Project Manager

    • ATEA Services SIA

      Sept 2006 - Apr 2010
      Systems Consultant

      Software packaging;Application lifecycle management;Deployment technical management;Project technical management.

    • Atea Norge AS

      Nov 2009 - Jan 2011
      Senior Consultant

      Desktop Lifecycle Management based on Microsoft products (SCCM 2007 R2 SP2 and vNEXT);Imaging – Win 7 image baseline, driver management, application and OS tests and deployments;Application lifecycle management (Application Compatibility Factory- ACT and MAP);Quality assurance of applications;Application deployment;System consulting;ATEA Spintop Solutions (Win 7) (Technical Master for ATEA Norway departments);ATEA 7 Design (Win 7 project technical support)

    • Atea Global Services Ltd.

      Jan 2011 - now

      Head of Service Desk providing customer IT support services towards multitude of customers around the globe run in different industries. Service Desk operations run 24/7 all year long and supporting our customers in 10 different languages. Driving Service Desk competency and productivity increase over various channels like self-services, delivery tool digitalization, employee qualification and more. Routines include but are not limited to capacity management, strategical decisions, budget planning and fulfillment. Show less

      • Managing Director

        May 2024 - now
      • Director of Workplace Operations

        Aug 2023 - now
      • Atea Managed Services Riga Virtual Lead

        Apr 2022 - May 2024
      • Service Desk Business Unit Manager

        Jul 2018 - Sept 2023
      • Application Packaging Department Manager

        Jan 2011 - Jun 2018
  • Licenses & Certifications

    • Presentation skills

      WIN partners
      May 2023
    • ITIL Foundation Certificate in IT Service Management (ITILF)

      Baltijas Datoru Akadēmija (BDA)
      May 2013
      View certificate certificate
    • MCSA: Windows 7

      Microsoft
      Apr 2012
      View certificate certificate
    • MCSA: Windows 8

      Microsoft
      Sept 2013
      View certificate certificate
    • MCTS: Administering and Deploying System Center 2012 Configuration Manager

      Microsoft
      Mar 2013
      View certificate certificate
    • ITIL® Service Strategy Certificate (Service Strategy) (ITIL_SS)

      PeopleCert
      Aug 2018
    • ITIL® Continual Service Improvement Certificate (ITIL_CSI)

      APMG International
      Jan 2017
      View certificate certificate
    • MCPS: Microsoft Certified Professional

      Microsoft
      Oct 2006
      View certificate certificate