Deana Szeto

Experience

• 

  Cal Poly Preschool Learning Lab

  Jan 2014 - Mar 2014

  Student Helper

  -Gained preliminary teaching experience with children in a preschool laboratory setting-Planned, executed, and evaluated age-appropriate activities-Gained preliminary experience forming relationships with parents/guardians-Studied under and observed two head teachers with Montessori background

• 

  French Hospital Breastfeeding Clinic

  Sept 2015 - Apr 2016

  Internship

  -Observed and assisted IBCLC certified lactation consultants during patient visits-Engaged in weekly postpartum/breastfeeding mother support group open to the community-Interacted with parents and infants-Researched and compiled resources for lactation consultants upon request-Attended community events (milk drive and prenatal breastfeeding class)-Answered phone calls, scheduled appointments, and organized patient files

• 

  Sequoia Children's Center

  Sept 2016 - Mar 2018

  Infant Teacher

  • Gained experience working with children and families in a day care center setting• Planned and executed monthly curriculum• Managed NAEYC classroom portfolio• Assessed children’s development via The Creative Curriculum• Composed daily written reports to parents• Responsible for day-to-day care needs of four infants

• 

  Prince of Peace Preschool

  Mar 2019 - Feb 2021

  Substitute Teacher
• 

  Birth Begins

  Mar 2020 - now

  Childbirth Educator
• 

  Blossom Birth and Family

  Feb 2021 - now

  Customer Service / Program Manager Liaison

  Customer service: ● Assist in problem resolution● Register or drop clients from classes● Sell passes and memberships and handle refund requests● Answer client and instructor questions about classes, passes, providers, services, and events● Manage calendar, arrange rental pick-ups and returnsProgram planning:● Monitor doula support groups● Schedule meetings in WellnessLiving, create social media events, arrange speakers, and manage the Blossom provider list● Communicate with Program Manager and Executive Director about doula programs and services● Develop and review class programming as needed to accommodate changes in clientele needs● Maintain Blossom's schedule (in-person or online), including allocating space for classes and programs for childbirth prep and parent education plus related special eventsManagement & Execution:● Manage instructor (independent contractor) relationships including hiring, contracts, performance and class feedback● Identify and on-board the best instructors and offerings for the community● Arrange and conduct an annual instructors’ meeting● Manage class audits and peer review of instructors● Monitor class enrollment and assist Marketing in deciding which classes to promote● Oversee the WellnessLiving system used for keeping the schedule, pricing and instructors up to date ● Liaise with Executive Director and Program Manager to monitor daily class performance and client satisfaction● Assist with Blossom community events ● Regular review of class evaluations Show less