Jeisson Daniel Marin Diaz

Experience

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  Logitrac

  Aug 2011 - May 2016

  Information Technology Support Coordinator

  Support to clients and web platforms, trainingof the system offered by the company, management ofdatabases, database monitoring,installation and commissioning of web applications,configuration of servers, visit to clients, managementstaff, 24/7 availability to customers, managementof large amounts of data, monitoring ofduties of staff in charge.

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  Jerónimo Martins

  Jul 2016 - Jan 2021

  Information Technology Support Analyst

  Responsible for installation, maintenance, and repairs on equipment to assure continuity of customer operations and high levels of customer satisfaction. In charge of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed-upon Service Level Agreements.Make first diagnostic and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Second Line Maintenance. Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements Build working relationships with customers and develop formal communication channels with user account at the local level.Perform periodic preventative maintenance on assigned products; Diagnoses problems, make repairs, and replaces components (at the module level). Responsible for all assets that will be used in the delivery of user services (i.e., tools, software, vehicles, documentation, and intellectual property), Maintain an appropriate parts inventory as well as parts record keeping Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation. Show less

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  Colombiana de Comercio / Corbeta / Alkosto S.A

  Feb 2021 - Sept 2022

  Application Support Analyst

  Functional, remote and telephone support to users, points of sale and web platforms, support for own developed applications offered by the company inside and outside the city in Bogota. availability to users for urgent incidents, management of large numbers of users for support, database management. Incidents that occur in applications that are in production are managed and controlled, in accordance with the procedures established by the area, in order to guarantee the continuous and efficient operation of the company's computer systems. Show less