Abolaji Dairo

Experience

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  Gfams Consulting

  Feb 2006 - Jan 2007

  Client Relationship Officer

  Client SourcingClient Relation/CareOffice AdministrationMarket Research

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  IpNX Nigeria Limited

  Apr 2008 - Dec 2008

  Driect Sales Executive

  Client sourcing and customer relations

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  Consolidated Hallmark Insurance Plc

  Jan 2009 - Jan 2014

  - Conducting pre-loss & post-loss inspection - Pre-loss & post-loss report writing- Claims adjusting; determining validity of claim and application of policy conditions- Review of adjuster’s report - Determination of the eligibility of risks introduced for insurance- Conducting periodic market research - File claims, enter data, and update databases with current daily information- Computation of reserve- Determination of relevant claim supporting document- Communicate claims position to insured - Brokers relationship management - Client sourcing - Monitor achieved marketing unit's budget- Customer relationship officer

  • Internal Loss Adjuster/ Risk Inspection Officer

    Jan 2012 - Jan 2014

  • Claims Administrator

    Jan 2011 - Jan 2012

  • Insurance Marketer/Client Relation Officer

    Jan 2009 - Jan 2011
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  Consolidated Hallmark Insurance Plc

  Jan 2015 - Jan 2018

  • Physical inspection on assigned property damage claims (private, commercial, or industrial nature). • Claims ranged from motor accident, fire damage to properties, good-in-transit losses, and marine cargo claims. • Determined the validity of claims through a detailed investigation and an extensive consultation with relevant parties by visiting the scene of loss and gathering information. • Validated claim supporting documents to confirm their authenticity and relevance to an assigned case. • Negotiated and maximally adjusted claims cost by interpreting and applying relevant policy terms and conditions. • Claims recovery through salvage handling and subrogation rights. On subrogation rights, negligent parties or their insurer(s) were identified and pursued for recovery. • Carrying out risk assessments/surveys to determine the eligibility of risk introduced into the insurance pool. • Confirmed the existence of the subject matter and legal interest of risk put forward for insurance, ascertaining the adequacy of sum insured through extensive market research and, the degree of risk exposure to cover granted by the policy. • Identified risk improvement measures on properties surveyed and communicating same to the underwriter and, influencing clauses or policy wordings to be adopted. • Prepared detailed valuation and risk survey reports and presentations for underwriters to identify and reduce risk. • Prepared detailed claims adjusting report and settlement recommendations. • Provided underwriting and claims support services by reviewing risk surveyors and loss adjusters’ report to determine the quality and effectiveness of proposed recommendations. • Delivered empathic customer services through expectation management, support, enlightenment, and follow-up. • Determined the adequacy of sum insured through market research. Show less • Reviewed claim submission and determine eligibility and level of coverage.• Coordinated claims process within the unit, tracked claims and reported on aggregate metrics.• Filed claims, entered data, and updated databases with current daily information.• Management of service providers (loss adjusters, auto-engineers), monitoring deliverables, and determining the effectiveness of proposed recommendations• Prepare and monitor insurance budgets and report on exceptional circumstances.• Conducted post-loss inspection of claim.• Supervised motor claims adjustment and reporting• Claims recovery (recovering from co-insurers and exercising subrogation rights against negligent third party and or insurer)• Delivered superior customer claims support and effectively communicated claims outcomes. Show less

  • Team Lead, Survey & Inspection Unit

    Jan 2017 - Jan 2018

  • Senior Claims Consultant/Administrator

    Jan 2015 - Jan 2017
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  Old Mutual Nigeria

  Jun 2018 - now

  Loss Adjuster and Risk Assessor

  - Managing a caseload of losses, from notification to closure, and evidencing cost control and excellent customer service. • Visiting the scene of loss/accident to gather information pertaining to the incident, establishing the cause and time of loss, as reported, determining, or confirming the extent of damage in comparison with the estimate submitted by the claimant and also determine the extent of the company’s liability on the loss. • Consultation with relevant third parties to establish causality which could involve interviewing eyewitnesses, the police, engineers, physicians, etc. depending on the nature of the claim.• Responsible for gathering and vetting reports and other claim substantiating documents for the purpose of determining their validity.• Negotiating settlement with claimants (auto garages, engineers, consultants, etc.) based on extensive market research.-Implement risk management measures via risk identification, analysis, grading and reporting for quality decision making.• Conducting physical inspections of risk (buildings, automobiles, plants, machineries, etc.) put forward for insurance, to establish their existence and further confirm legal interest.• Reviewing policy documents and advising on wordings or clauses to be included (or expunged) where necessary.• Ascertain or advise on the adequacy of the sum insured on the policy based on market research.• Confirming the availability and adequacy loss prevention measures and procedures.• Assesses an insured’s level of housekeeping, health, safety, and environmental procedure to look out for moral and physical hazards to the risk.• Provides a detailed risk analysis of the perils insured against, and the probability of them becoming operational.• Identify and communicate risk improvement recommendations to an insured.- Writes full and detailed Loss adjusting reports, and risk survey/assessment report. including Show less