Daniela Reuben

Experience

• 

  PRIME European Association of Public Relations and Communication Students

  Jan 2003 - Jan 2007

  Member

  Assisted with the organization of events: congresses, conferences, summer schools; Involved in promotion activities and gained 90+ new members in 2004; Interviewed students in the member recruitment process; Contributed in editing the newsletter and press portfolios

• 

  Clarisse Vitel Consultants

  Jan 2008 - Jun 2008

  Web Communication Adviser

  Completed a website benchmarking and new web development specifications.

• 

  INRA Toulouse

  May 2009 - Jul 2009

  Communication Assistant

  Completed a media impact study by analyzing the media coverage of the institute; Identified strengths and weaknesses and indicated press relations recommendations

• 

  Cancer Research UK

  Jan 2010 - Feb 2012

  Action Team Member

  Involved in fund-raising activities and event promotion in the Cambridge area (Race for Life, Run 10K and Paint Cambridge Pink)

• 

  Marks and Spencer

  Nov 2011 - Sept 2014

  Sales Advisor

  Provided excellent customer service by dealing with online orders and processing customer deliveries;processed refunds and dealt with customer complaints and enquiries; assisted with the markdown on sale periods.

• 

  Accenture

  Jan 2015 - Nov 2015

  Human Ressources Analyst

  Interface with clients and solve HR requests;Update HR data base with personal and job information changes; Produce standard correspondence and labour contracts;Create addendums for existing employees for various job data changes;Prepare exit documents for employees leaving the company;Develop improvements to processes and local work instructions whenever neededProvide support to others when needed.

• 

  Renault Group

  Jan 2016 - now

  Coordinate and provide content support for all importers platforms (90 countries impacted).Collaborate with Brand Units for product plan adaptation for international models. Communicate on new vehicle launches and pages updates on a regular basis; provide content packs, deployment kits and guidelines.Complete website audits and analysis to support importers with content creation (local platforms) and/or website updates in line with the corporate digital guidelines; Organize workshops with importers to support with new models deployment or identify quick wins for website updates.Collect market evolution needs and report them to the Digital Team. Mostrar menos Conducted over 135 hours onsite and over 150 hours online of trainings and workshops related to digital marketing tools such as Adobe Experience Manager, Adobe Campaign, Product Information Manager, for markets across the organization.Designed, created and maintained around 20 video tutorials and training kits supporting our global markets with deploying websites and new features, website performance analysis, validating translations and creating offers for owner services.Achieved 100% of my KPIs as requested by the manager.Performed quarterly reporting and analysis related to training gaps and worked with the Incident and Support Manager towards covering those gaps by creating new training modules.Provided efficient guidance to markets regarding their queries and training needs. Mostrar menos Provided monitoring and management of technical actions around the resolution of incidents related to the web content management system.Set-up KPIs for digital service performance with Business and Product Owners.Agreed SLA with related teams so that response and resolution time on bugs/ incident has minimal impact on the website.Worked closely with the PO and Incident Manager to urge resolution and propose new services evolutions. Analyzed JIRA tickets to identify incident trends and reported them to the Product Owner and Incident Manager.Started & coordinated Crisis Management cell, when necessary.Followed-up with root cause analysis and implementation of corrective action plans.Worked closely with the Product Owner to track the resolution of incidents following releases/iterations. Participated in process improvement by providing regular reporting on the activity, best practices guides and updated Jira Confluence. Mostrar menos

  • Digital Manager for Importer Websites

    Jan 2023 - now

  • Corporate Trainer - Digital Tools

    Jan 2018 - Jan 2022

  • Responsable Platformes Web

    Jan 2016 - Jan 2018