Amber Heard

Experience

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  The Limited

  Jun 2015 - Aug 2015

  Sales Associate

  • Provided exceptional customer service to corporate women seeking appropriate career clothing• Maintained a professional and clean layout for the store that attracted customers• Educated customers about the different cuts and styles that are suitable for their body shapes

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  Kuhn Honors and Scholars Center

  Aug 2015 - Dec 2017

  Staff Assistant and Writer

  • Prepared and published monthly articles for H&S (Honors and Scholars) Weekly spotlighting accomplished students at The Ohio State University• Educated prospective students about Ohio State’s Honors and Scholars Program• Directed the set-up and logistics of weekly onsite promotional events

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  Ohio Union Activities Board

  Sept 2015 - Dec 2018

  Diversity and Inclusion Chair

  • Developed and executed a multifaceted diversity and inclusion workshop series for 150 OUAB members • Led training programs on how to successfully implement diversity and inclusion initiatives at educational institutions • Initiated town hall meetings to address disparities in organization-led diversity and inclusion programs

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  Macy's

  Dec 2015 - Jan 2016

  Sales Associate

  • Provided exceptional customer service during peak holiday season• Maintained a clean and professional store layout• Assisted customers with purchases and product searches

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  Kroger Call Center

  Jun 2016 - Aug 2016

  Ambassador

  • Assisted customers with refilling and ordering new prescriptions• Served as a liaison between the patient and the pharmacist• Provided exceptional customer service to Kroger customers

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  The Highline at Nine

  May 2017 - Jul 2017

  Leasing Consultant

  • Marketed to potential residents on campus and beyond• Assisted residents with the leasing process• Alleviated any situation that arose with tact and professionalism

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  The Ohio State University

  Aug 2017 - Apr 2019

  Undergraduate Research Assistant

  • Examined how stereotypes and prejudice affected motivation in various contexts• Coded and entered data through Microsoft Excel• Performed data analysis through SPSS• Managed various sessions as Lead Experimenter for students taking PSYCH1100

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  Natural and Prosperous Society

  Sept 2017 - Dec 2019

  Founder and Co-Advisor

  • Founded the first ever natural hair organization on campus whose purpose is to educate and empower the Ohio State Black community to embrace their natural hair through bi-weekly meetings and collaborative events• Received “Empowering” Outstanding Organization Award presented by the Theta Chapter of the Alpha Kappa Alpha Sorority• Volunteered at Pavilion Industries Church where NAPS educated young Black girls on the importance of natural hair care

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  Nationwide Children's Hospital

  Sept 2017 - Apr 2018

  Human Resources Assistant

  • Designed and distributed creative marketing brochures highlighting internship opportunities to facilitate recruitment of students at Historically Black Colleges and Universities (HBCUs)• Showcased military veterans on professional Twitter page where it received an average of 1,761 impressions per tweet• Revised various technical job descriptions to create a standardized template for the Information Systems department

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  Office of Distance Education and eLearning

  Jan 2019 - Jun 2019

  ELearning Support

  • Solved complex technical issues within Ohio State’s learning management systems that are utilized by 60,000+ students, staff, and faculty• Trained users on how to effectively utilize learning management systems including Carmen, Secured Media Library, and VITA• Served as a liaison between students, faculty, and toolset experts in a high call volume environment

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  Battelle

  Jun 2019 - Sept 2020

  Human Resources Coordinator III

  • As HR Coordinator III, I was the first line of HR support for 3,000+ Battelle employees• Onboarded 500+ of new employees in SuccessFactors in support of Battelle’s Covid-19 mask decontamination initiative• Executed Battelle’s tuition reimbursement program in accordance with established IRS guidelines for 120 employees

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  Premier Talent Partners

  Mar 2021 - Nov 2021

  People Support Agent for Stripe

  • Executed the full termination process for 15+ offboarded employees per month utilizing Workday• Resolved an average of 50+ HR data-related cases per week utilizing Salesforce• Facilitated training sessions with accompanying process improvement documentation on offboarding, Salesforce, and related topics to internal stakeholder teams

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  Qualtrics

  Dec 2021 - Apr 2024

  SAP SuccessFactors System Administrator

  • As one of the technical owners of the SAP SuccessFactors system, I play a pivotal role in positively impacting over 5000+ employees through effective management and optimization of the HR software platform• Configured custom policy documentation in the SAP SuccessFactors Onboarding module in preparation for the incoming 435 new hires based in Mexico ensuring compliance with local requirements• Resolved integration error between Greenhouse and SuccessFactors that impacted 2000+ new hires during the onboarding process Show less

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  Accenture

  Apr 2024 - now

  SuccessFactors Onboarding & Recruiting Consultant

  • Led the implementation of Onboarding 2.0 and EC Lite for 25 countries and 60,000+ employees at client.• Managed a team of 5 offshore members to configure Onboarding and EC, ensuring seamless operations.• Configured over 100 country-specific onboarding documentation to streamline the onboarding process.• Assisted with the integration mapping of over 1000 onboarding fields to an external HRIS system for efficient data management.