Marcia Carnegie

Experience

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  Energizer

  Jan 1996 - Jan 1999

  Northern European Marketing Assistant
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  RBS

  Jun 2004 - Aug 2010

  Internal Communications Manager
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  Lloyds Banking Group

  Nov 2009 - Dec 2011

  Internal Communications Manager

  Stand-alone Communications Manager, I developed and delivered the communications strategy to support delivery of the online integration and harmonisation of LTSB, Halifax and Bank of Scotland banking systems onto a single banking platform over a two year period. I then went on to supported the launch of new online products and services in conjunction with the integration and harmonisation activity.Key deliverables included:Produced targeted internal communications materials and channels as appropriate such as newsletters, team events, staff surveys, rewards and recognition programmesProduced broad awareness communications to impacted Lloyds Banking Group areas e.g. Intranet site, publications, posters, digital signage, briefing packsProduced Leadership and senior executive communications.Delivered a colleague advocacy programme for customer facing employees to support the launch of the new Internet Banking platforms. This involved writing video scripts for senior executives, editing video content, co-ordinating face to face briefings, producing handouts and promotional items for regional roadshow standsCollaborated with key stakeholders to write online customer-facing communications, and producing tailored training packs for impacted customer facing staff, and briefing notes for various business areasManaged a third party agency to update the customer facing online demo to reflect the changes to the new platforms, thereby ensuring the customer’s online experience is not negatively affected.Worked with product SMEs to prepare product launch communications and liaising with multiple business unit communications managers to secure communications slots to promote new products Prepared product specific briefings packs and operational communications for customer facing staff Show less

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  Old Mutual

  Nov 2011 - Jun 2012

  Communications Lead, People & Culture

  Part of a global Internal Communications team, I led the development of specific communication deliverables including the transformation communication plan for the Governance and People & Culture workstreams. This involved adopting a business partner role to the programme for the Governance and People & Culture workstreams and collaboration with global communications teams. I managed stakeholder groups and target audiences globally and developed appropriate messaging for these groups. I reviewed and authorised content of messages for all channels being used. Show less

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  RBS Markets & International Banking

  Jun 2012 - Dec 2012

  Deliver the communications strategy to support the delivery of a major system across RBS; affecting around 32,000 staff members. This involved liaison with key stakeholders, management team and programme team to identify key messages. I produced targeted and tailored communications; both operational and awareness to a global audience. I was responsible for review all communications produced outside of the programme team to ensure consistency of messaging. In conjunction with the programme leads, I also developed and delivered programme reports for Executive Steering Committees. Show less Part of the Internal Communications team to work on BAU communications, in addition to division-wide initiatives. I worked with the Communications Business Partner/Senior Communications Business Partner of specific business areas to develop and deliver the Internal Communication strategy for each business. This included working with business heads and project teams to prepare and launch communications strategies, in addition to writing campaign messaging and deal stories. I also led the delivery of the weekly communication pack and Senior Leadership Team weekly briefing. Show less

  • Communications Lead

    Aug 2012 - Dec 2012

  • Communications Business Partner

    Jun 2012 - Aug 2012
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  Barclays

  Apr 2013 - Jun 2013

  Internal Communications Manager

  Contract assignment as part of an Internal Communications team, I led the delivery of division-wide communications such as e-newsletters and campaigns to an audience of around 5,000 global staff. Tasks included researching and writing news stories, case studies, success stories to build engagement among colleagues to align plans with goals, vision and strategy. I also maintained and published content for team intranet sites. I also worked with key stakeholders to provide communications support on a series of key division-wide programmes. Show less

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  Civil Aviation Authority

  Aug 2013 - May 2014

  Internal Communications Business Partner

  Contract assignment reporting into the Head of Internal Communications. I lead on a variety of internal communication campaigns. This involved acting as Business Partner to several senior Executives for key programmes, initiatives and change programmes. I supported the development of a new internal communications strategy - including the introduction and roll out of new channels, and project management of colleague events to support key strategic initiatives. I was also responsible for business as usual communications activities including channel management. Show less

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  Transport for London

  Oct 2014 - Dec 2014

  Employee Communications and Engagement Manager

  Contract assignment working with five workstream leads and the Programme Director to support the establishment and delivery of a complex finance transformation programme; affecting approximately 500 employees across all business areas within TfL.This involved setting up the communications and engagement function with line management of two management consultants. I produced tools and templates for use across the programme to ensure consistency of messages. I was also responsible for developing a communications and engagement strategy and plans, and a stakeholder engagement map. Strong stakeholder management with key stakeholders, management team and programme teams. I provided communications advice and support to workstream leads and programme team members including producing programme reports and ad hoc presentations. Show less

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  EY

  Feb 2015 - Jul 2015

  Communications Consultant

  Providing communications support for the delivery of an IT system upgrade to over 30,000 employees in 1,700 locations.

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  Lloyds Banking Group

  Nov 2015 - Mar 2016

  Regulatory Communications Manager

  Working across Commercial Banking to design and deliver tailored and bespoke regulatory communications, to colleagues and clients, in preparation for industry requirements for the bank to meet its regulatory obligations.

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  Inmarsat

  May 2016 - Jul 2017

  Communications Manager (Inflight Connectivity )

  Working in a global team to successfully deliver an integrated communications campaign for the launch of an award-winning product; the European Aviation Network (EAN), across Europe. The project culminated in a ‘first of its kind’ satellite launch into space in June 2017.

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  Inmarsat

  Nov 2017 - May 2018

  Interim Internal Communications Manager

  Supporting the Internal Communications Director and leading on implementing activities within the internal communications strategy and plan across Inmarsat globally.

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  Société Générale

  Jan 2019 - Jul 2019

  Relocation Communications Manager

  Responsible for the day-to-day delivery of the internal communications for the relocation of Societe Generale’s UK HQ and c3,000 employees to brand new premises in Canary Wharf. Ensured all employees were aware of what was happening, engaged on the journey and bought into the required cultural and behavioural changes required following the move.

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  KPMG UK

  Dec 2019 - Sept 2024

  Transformation Communication Manager

  Based in the Transformation Communications team in the HQ, responsible for providing communications and stakeholder engagement on large-scale, firmwide operational change programmes and business organisation transformations to c.17,000 partners, employees and contractors.

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  DS Smith

  Jan 2025 - now

  Change Communications Manager

  Supporting the firmwide transformation agenda with specific responsibility for the Customer Experience transformation programme