Max Sliunko

Experience

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  Romsat

  Sept 2004 - Oct 2010

  Telecommunications Engineer

  ▪ Key Responsibilities:o Performed delivery, installation, and maintenance of VSAT satellite systems.o Performed installation and configuration of Wi-Fi networks.o Conducted weekly inventory checks of essential equipment in the warehouse, ensuring availability and efficient asset management.o Installed, maintained, and repaired low-voltage systems, including telephone, network infrastructure, CCTV systems, and alarm systems.o Conducted routine inspections of equipment to identify potential issues.o Collaborated with team members to troubleshoot and resolve technical problems.o Provided customers with training for proper system usage and responded to technical inquiries▪ Key Projects:o Successfully deployed a satellite network for one of the major banks in Ukraine, integrating over 1,000 VSAT earth stations with VoIP telephony. Managed and participated in site surveys, installations (ground, rooftop, and wall mount), and ongoing maintenance to ensure seamless connectivity. Configured on-site network infrastructure, including wiring, cabling, and system setup. Show less

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  Kyivstar GSM

  Nov 2010 - Apr 2016

  Key Account Manager

  ▪ Key Responsibilities:o Managed a portfolio of 30 key business and enterprise accounts, delivering tailored telecommunications solutions to meet the needs of each client.o Identified opportunities for upselling and cross-selling products and services, including mobile, internet, and enterprise solutions.o Developed and implemented strategic account plans that drive customer retention, maximize revenue, and enhance customer satisfaction.o Collaborated with internal teams to deliver seamless onboarding, service delivery, and issue resolution for enterprise clients.o Leaded negotiations for contracts, pricing adjustments, and renewals.o Conducted quarterly business reviews with clients to assess satisfaction, gather feedback, and identify areas for service improvement and growth opportunities.o Achieved 5% revenue growth across managed accounts by leveraging strong relationships and delivering tailored solutions. Show less

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  Ukrtelecom

  May 2016 - Oct 2023

  ▪ Key Responsibilities:o Led the development and management of a high-performing B2B National Account sales and service team. o Recruited, interviewed, and made hiring decisions in collaboration with the HR department. o Fostered a culture of excellence, resulting in increased team efficiency and alignment with organizational goals. o Managed enterprise customer accounts, ensuring seamless delivery of telecommunications services, including Business Internet, MPLS, IaaS, SD-WAN, anti-DDoS protection, Anti-Virus Protection, Data Centers, VoIP, SIP trunk, and Wireless.o Coordinated service onboarding, provisioning, and order fulfillment processes.o Provided subject matter expertise on service features and troubleshooting procedures.o Collaborated with internal teams to resolve escalations and optimize service delivery.o Developed and implemented process improvements to enhance customer satisfaction.▪ Key Projects:o Sold, Built, and Launched Two Tier 3 Data Centers (wattage 220 kW, 34 racks) for top-10 Ukrainian banks.o Upgraded a Tier 2 Data Center to Tier 3 (wattage 60 kW, 12 racks) for a top-10 Ukrainian bank.o Sold and implemented Anti-DDoS protection solutions for banking clients.o Modernized MPLS network for major banking clients.o Migrated traditional landline telephony (PSTN) to SIP-trunk for a top-10 Ukrainian banks. Show less

  • Head of National Account Division

    Nov 2019 - Oct 2023

  • Chief Specialist of LE Department

    May 2016 - Feb 2020
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  Gateway Casinos and Entertainment Limited

  Aug 2023 - now

  • Manage security operations to ensure the safety of patrons, employees, and assets within the gaming environment. • Supervise security personnel by scheduling, training, guiding, and providing ongoing performance feedback, as well as conducting formal evaluations.• Respond to emergency first aid calls and implement appropriate safety protocols for patrons and staff. • Conduct risk assessments and developed security programs to mitigate threats and vulnerabilities. • Conduct security audits, including key audits, access control, inventory checks, playing decks, and regulatory inspections. • Manage first aid supplies, radio equipment, and fingerprint activation for security systems. • Control and maintain incident reports and daily logs using Microsoft Office and internal reporting systems such as iTrak. • Coordinate emergency responses with RCMP and Fire Department. Show less

  • Security Manager

    Nov 2023 - now

  • GSO

    Aug 2023 - May 2024
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  Great River Financial Services Inc.

  Aug 2024 - now

  IT Technician

  o Provide technical support for hardware and software, including workstation, laptops setups, software installations, and peripheral device maintenance.o Set up and configure desktops, laptops, and mobile devices.o Install and maintain computer hardware and peripherals.o Respond to help desk tickets and provide timely resolution to technical issues.o Assist with computer networking tasks, including setting up VPN connections.o Collaborate with team members to ensure effective communication and problem-solving.o Develop and maintain schedules for repairs to ensure timely execution of tasks and deliverables.o Monitor project progress, identify potential risks, and implemented corrective actions.o Document IT procedures and maintain knowledge base for future reference.o Utilize ticketing system to track and manage IT requests. Show less