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Bettina Schlass, M.A. M.Ed. MBA

Bettina Schlass, M.A. M.Ed. MBA

Freelance Translator/Text Editor/Copy Writer

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  • Timeline

  • About me

    Senior Manager, Customer Success EMEA at D2L

  • Education

    • Universiteit van Amsterdam / University of Amsterdam

      2012 - 2013
      Master of Arts Teaching (M.A.) German Language and Culture

    • Universiteit van Amsterdam / University of Amsterdam

      1992 - 1995
      Master of Arts (M.A.) German Language and Literature

    • Julius-Maximilians-Universität Würzburg

      1988 - 1992
      History, Literature

    • Carl von Ossietzky Universität Oldenburg

      2015 - 2018
      Master of Business Administration (MBA) Education and Research Management

    • Rheinische Friedrich-Wilhelms-Universität Bonn

      1986 - 1988
      Law, Literature

  • Experience

    • Self-employed

      Jan 1993 - Jan 2000
      Freelance Translator/Text Editor/Copy Writer

    • Elsevier

      Jan 2000 - Jan 2011

      • Product Manager Elsevier Editorial System

        Jan 2009 - Jan 2011

      • Product Manager Scopus

        Jan 2007 - Jan 2009

      • (Sr) Product Support Manager Embase.com & Scopus

        Jan 2003 - Jan 2007

      • Analyst, Coordinator & Teamleader IT Support Helpdesk

        Jan 2000 - Jan 2003

    • Self-Employed

      Jan 2011 - Jan 2012
      Freelance Translator & Content Developer

    • Montessori Lyceum Amsterdam

      Jan 2012 - Jan 2013
      Teacher German Language

    • Blackboard

      Jan 2013 - Jan 2016
      Client Manager

    • Hochschulforum Digitalisierung

      Jan 2014 - Jan 2016
      Member Working Group Change Management & Organisational Development

    • D2L

      Jan 2016 - now

      • Senior Manager, Customer Success EMEA

        Feb 2024 - now

      • Manager, Customer Success EMEA

        Feb 2022 - Feb 2024

      • Customer Success Team Lead, EMEA

        Jan 2021 - Feb 2022

      • Senior Customer Success Manager

        Jan 2019 - Jan 2021

      • Customer Success Manager

        Jan 2016 - Jan 2019

  • Licenses & Certifications

    • Leadership Essentials Program - Certificate of Completion

      McMaster University Continuing Education
      Aug 2023
      View certificate certificate

    • Developing Course Materials with Brightspace Learning Environment

      D2L
      Dec 2019

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Feb 2008

    • Communication and Engagement with Brightspace Learning Environment

      D2L
      Dec 2019

    • Eerste graadsbevoegdheid

      University of Amsterdam
      Jan 2013

    • Foundation Certificate in IT - Service Management

      EXIN
      Jul 2002

    • Building Assessments and Grading Learners with Brightspace Learning Environment

      D2L
      Dec 2019

    • NIMA Communication-A

      NIMA, Nederlands Instituut voor Marketing
      May 2006