Samuel Silver

Experience

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  The Sage Colleges

  Jul 2003 - Oct 2007

  General Maintenance/Custodian

  *Performed campus maintenance with emphasis on safety and timeliness

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  NYS Department of Motor Vehicles

  Oct 2007 - Sept 2011

  IT Desktop Technical Support Assistant

  *Administered technical support to state-wide DMV employees in person and via phone, MS RDP Dameware MRC*Troubleshot software issues with MS products, in-house applications, and VPN remote access to DMV network*Interacted with vendors to replace defective PC hardware components*Assessed the technological needs of offices and provide project management to ensure needs are met*Utilized Intuit Track-It Technician to assist in timely project management of work orders*Built and imaged new PCs and laptops for upgrade deployments*Upgraded and applied patches and fixes to current PCs and laptops*Administered user accounts with Active Directory*Installed local and network printers and manage print server*Provided basic troubleshooting for network connectivity issues*Created and maintained installation instructions and FAQs for software applications*Tested software to ensure compatibility*Maintained inventory of agency PCs and laptops Show less

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  Excelsior College

  Sept 2011 - Sept 2014

  Technical Support Analyst

  *Promote learning through improved technical communication to students, faculty, and staff (30,000+ users)*Effectively support the College's Web-enabled services via phone, email, live chat, and other communication means*Identify and resolve technical problems such as login, software, browsers, plug-ins and learning management system*Document customer records and communications as required *Manage support escalations to-and-from other teams within the College to ensure timely problem resolution *Document FAQs, instructions, specifications, procedures, requirements, for both internal and external users *Make recommendations to enhance the services offered to students, faculty, and staff *Collaborate with other teams (e.g., portal, SIS) to test new applications and systems *Attend professional and technical conferences/trainings as required Show less

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  NYS Teachers'​ Retirement System

  Sept 2014 - now

  • Information Technology Specialist 3

    Dec 2022 - now

  • Information Technology Specialist 2

    Aug 2017 - Dec 2022

  • Information Technology Specialist 1

    Sept 2014 - Aug 2017