Darrius Key

Experience

• 

  Radial Inc.

  Aug 1995 - Sept 2019

  Network Design -- Coordinated special projects including network-related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance, and problem-solving.• Designed and implemented new network solutions across the 35 sites globally. Installed, configured, and supported network equipment, including firewalls, routers, switches, wireless, and SD Wan devices. Planned, designed, and implemented data connectivity for local area network (LAN) and Wide Area Network (WAN) systems.• Provided technical and operational support for network and remote connectivity hardware/software. • Researched and recommended network and server hardware and software to meet corporate communications goals including security, Administration and SupportPerformed scheduled network tasks, performing routine network/server maintenance, monitoring network performance with the WAN/LAN and technology staff. Managed all Wireless Technology across the enterprise. Managed 400+ wireless access points ranging from 802.11 to 802.11n networks, including Aerohive, Cisco, Intermec; implemented, setup, and configured all wireless equipment for new locations.• Remote Security and Optimization -- Administered VPN connectivity and optimized WAN performance.• Problem Solving -- Analyzed and troubleshot network logs and determined problems and addressed the problems before effecting SLA and overall system performance. Vendor Relations – Led collaborations with vendors to install, configure, and activate MPLS, AVPN, and internet circuits and procured network equipment from OEMs and vendors; designed detailed facility layouts including wireless and wired designs. • Negotiated new MPLS/Internet bandwidth fees with a provider charging an exorbitant rate for less than industry benchmarks for speed and reliability. The new contract negotiations resulted in a 50% reduction in fees and higher bandwidth capabilities. Show less Administered the day-to-day operation of computer networks, including hardware/software support, and special projects. Assisted in installing, designing, configuring, and maintaining system hardware and software.• Installed, supported, and maintained physical and virtual network servers and appliances.• Researched and evaluated new technologies related to computer networking.• Provided Subject Matter Expertise to vendors, clients, and internal stakeholders to support the planning, coordinating, and consulting on hardware/software purchases, product services, and support.Hardware, Software Administration• Managed 700+ Symbol and Intermec handheld scanners; a large number of Paragon Print and Apply labeling machines. Managed all installation and configuration of PCs, printers, and weight scales. End-user Support • Managed client relationships between end-users and application support to ensure the consistent achievement of all SLAs. Participated one week per month in the on-call rotation schedule to offer 24/7 service support strategy.• Provided Tier 2 support upon request of the technical support analyst to handle phone support calls and managing email requests. Show less Managed technical support services activities in direct relation to technical support operations. Provided support to users of information technology systems. Handled PC hardware/software upgrades. Provided SLAs to all clients internally and externally.• Teamwork -- Coordinated problem escalation and resolution with IT staff members, stakeholders, and vendors.• SLA -- Reviewed and distributed service requests to Help Desk team members to drive SLA and system performance and monitored requests to make certain quick and efficient problem resolution. • Responsible for budgets, employee performance reviews, hiring, schedules, and other HR related tasks. Show less

  • Network Engineer

    Aug 2010 - Sept 2019

  • Systems Administrator

    Apr 2005 - Mar 2014

  • Technical Support Manager

    Sept 2000 - Apr 2005

  • Helpdesk Analyst

    Feb 1998 - Sept 2000

  • Customer Service Team Lead

    Aug 1995 - Feb 1998
• 

  Comsat RSI

  Jan 1996 - Jan 1998

  Material Handler

  Responsible for picking and pulling parts necessary to build satellite antennas.Receive in packages via Federal Express, United Parcel Service, and other mail carriers. Update database using Microsoft Access that provides the company with total accessibility to all packages received.Input all purchase orders into the network for the corporate office to ensure that all vendors are paid.Maintain weekly inventory control on all high dollar items.

• 

  C3 Communications

  Sept 2019 - Jan 2022

  Responsible for the design, development, planning, and implementation of the information technology organization for Gainesville’s leading Information Technology Systems Integrator. Provides detailed plans for future growth along with ensuring maximum uptime, and stability, as well as providing a robust and secure environment. Information Technology – Responsible for integrating technology into all areas of the organization including the decision making, planning, organizing, and recommendations of all future technology.• Responsible for hiring, developing, training, and managing team and individual performance.• Develops and maintains strong and positive vendor, provider, and client relationships. • Responsible for creating and ensuring technology is evolving across all business platforms.• Conducts departmental succession planning, reviews talent, coaches, and mentors to ensure skill enhancement and career development within the team.• Negotiates contracts with vendors and provides procurement.• Organizes the preparation, review, and consolidation of IT business plans, budgets, and forecasts.• Manages all systems, networks, desktops, and infrastructure devices. Show less Managed the managed services and wireless network services organizations for Gainesville’s leading IT Systems Integrator. Provided support for structured cabling, access control, audio-video, infrastructure, LAN, WAN, and wireless network support through managed services agreements for 50+ customers globally. Increased revenue through the use of managed services 50% in year one. Managed Services – Identified technology and product concepts that contributed to the advancement of a managed services suite of products which proved invaluable to our clients.• Researched and formulated plans to resolves problems concerning departmental functions, processes, and procedures.• Promoted interdepartmental process coordination by building and maintaining relationships internally and externally across departments. • Ensured knowledge base documentation is captured for problem resolution standardization.• Responsible for training, developing, and managing team and individual performance.• Supported standardization of tools and processes to maximize growth and reduce service cost. Show less

  • Vice President Information Technology

    Sept 2020 - Jan 2022

  • Vice President Managed Services, Technology

    Sept 2019 - Sept 2020
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  J3K Technologies

  Sept 2021 - now

  President