Denise Wright

Experience

• 

  HOLIDAY INN

  Jul 1997 - Oct 1998

  Front Desk Supervisor

  Managing and training the Front Office staffAccommodate guests by making them feel welcome, informed, and cared for during the entire length of their stayRelate to guests in a friendly and helpful mannerEnsure satisfaction by going the extra mileAnticipate and respond to guest needsHandle all aspects of guest registration, which can include:Expediting the check-in/check-out process with swift computer and cash register skillsFollowing hotel rate structures, discounts, and selling strategiesIssuing room keysInforming guests about hotel features and amenities, as well as local attractionsSatisfying special requests whenever possibleFind solutions quickly, and confidently address and resolve guest concernsRemain flexible and adaptable in a consistently busy hotel environmentCollaborate with all hotel departments and utilize your complete knowledge of hotel operations Show less

• 

  Cendant

  Oct 1998 - Sept 2001

  Senior Travel Consultant

  Responsibilities included answering client requests through inbound calls for travel arrangements:General travel: Air/car/hotel travel in the 48 contiguous US Leisure travel: Packages to Las Vegas, NV; Orlando, FL; Southwest Florida; Anaheim, CA and Hawaii•Training Assistant:Assisted in training classesControlled Environment Supervisor•Performed in the back-up role sales supervisor

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  Telvista

  Oct 2001 - Oct 2002

  Trainer

  Book travel for clients on the mastercard account and have them redeem their points on their master card for travel.Train new agents in Sabre and learning the new Mastercard account. Teach them Sabre and also teach them the policies of the Mastercard account.

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  BCD Travel

  Oct 2002 - Aug 2008

  Book about travel for the Siemens accountBook domestic travel and full fill the clients needs for air, car and hotel.Help with the online process of resetting clients passwords.Have knowledge of SABREFulfills Corporate Travel Customers travel related request in airline ticketing arrangements, hotel accommodations, and car rentals to result in maximized the profitability for the client and BCD Travel.Provide customer service through the communication of travel related information. Show less Book about travel for the Pepsi account.Book domestic travel and full fill the clients needs for air, car and hotel.Help with the online process of resetting clients passwords.Have knowledge of SABREFulfills Corporate Travel Customers travel related request in airline ticketing arrangements, hotel accommodations, and car rentals to result in maximized the profitability for the client and BCD Travel.Provide customer service through the communication of travel related information. Show less

  • Senior Group Travel Consultant- Siemens

    Jan 2008 - Aug 2008

  • Senior Group Travel Consultant Fidelity

    Jul 2007 - Jan 2008

  • Senior Travel Consultant- Siemens

    Oct 2003 - Jul 2007

  • Senior Travel Consultant - Pepsi

    Oct 2002 - Oct 2003
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  Residence Inn

  Mar 2009 - Jul 2009

  Assistant Sales Manager

  Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stayRelate to guests in a friendly and helpful mannerEnsure satisfaction by going the extra mileAnticipate and respond to guest needsHandle all aspects of guest registration, which can include:Expediting the check-in/check-out process with swift computer and cash register skillsFollowing hotel rate structures, discounts, and selling strategiesIssuing room keysInforming guests about hotel features and amenities, as well as local attractionsSatisfying special requests whenever possibleFind solutions quickly, and confidently address and resolve guest concernsRemain flexible and adaptable in a consistently busy hotel environmentCollaborate with all hotel departments and utilize your complete knowledge of hotel operationsWorked closely with the Sales Manager to analyse market trends, report results and develop a Sales Team to execute the selling strategy and achieve business objectives. Help out sales manager in managing group bookings. Show less

• 

  H-Hotels.com

  Jul 2009 - Dec 2010

  Hotel Support Agent Team Lead

  Support hotels in relocating guest in a sold out situation when they book with Expedia.com or Hotels .comManage the accessibility request that comes in for any guest who needs special request for the hotelsWork closely with the market managers on emerging markets and work out close out situations in hotels.Train new employees Work closely with the supervisor on duty and fill in for them in their absence.

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  BCD Travel

  May 2011 - now

  Responsible for all aspects of attendee management including rooming list management, attendee management and team support.• Manage room blocks, data capture and reporting.• Effectively using meeting management technology (Cvent). • Manage high volume of events simultaneously.• Assist in website builds to assure proper functionality prior to launch.• Develop and maintain relationships with meeting contacts, vendor partners and cross functional team.• Attendee Management Support to include attendee questions, travel deviations, and special requests. • Audit and reconcile hotel rooming lists with air and/or ground manifests and manage discrepancies. Show less Book about 200 meetings a month for the BNSF accountManager meetings as they come in the Group Travel Box and manager the meetings that are booked.Manage rooming list, food and beverage, invoices at the end of the meeting.Manage the emails for new applicants Have knowledge of SABREBuild starsFulfills Corporate Travel Customers travel related request in airline ticketing arrangements, hotel accommodations, and car rentals to result in maximized the profitability for the client and BCD Travel.Provide customer service through the communication of travel related information. Show less Book about travel for the Toyota account.Book travel for relocation and group travelManage the monthly emails and send out to the Toyota team about any upcoming promotions on the Toyota account.Back up accounts such as Pepsi and SiemensHave knowledge of SABREMentor and train the new intern classes to learn about the account and also help them learn Turbo and Sabre.Manage charter flights for Toyota and VPsFulfills Corporate Travel Customers travel related request in airline ticketing arrangements, hotel accommodations, and car rentals to result in maximized the profitability for the client and BCD Travel.Provide customer service through the communication of travel related information. Show less

  • Registration Manager PWC

    Apr 2022 - now

  • Senior Meeting Specialist and Travel Consultant BNSF

    May 2013 - Apr 2022

  • Senior Corporate Travel Consultant- Toyota

    May 2011 - May 2013