Michael Stanton

Experience

• 

  Appalachian State University Library

  Jan 2011 - Jul 2011

  Digital Media Studio Assistant

  Assisted in the Digital Media Studio as a troubleshooter/project consultant. Students of the university would use the facility for their digital projects. I was there to make sure they knew what to do as well as make sure everything ran smoothly.

• 

  Compass College

  Sept 2013 - Aug 2014

  Student

  Graduated Valedictorian and was awarded the Outstanding Leadership Award by faculty and staff. While at Compass, I focused my education on writing and producing and found that I enjoyed the management and problem solving aspects involved in leading a team of creative people.

• 

  East Tennessee State University

  Jan 2014 - May 2017

  Manages the digital content of the International Programs office at ETSU under the supervision of full time staff. Responsibilities include editing the offices' web page as well as creating, editing, and managing the digital content therein. I am a current student in both the Midway Honors Program as well as the Honors in Discipline Program for the College of Business. I am studying Marketing Management with the hopes that it will better prepare me to delve into the film industry as a producer.

  • Web Content Manager/Editor(Student Worker)

    Sept 2014 - May 2017

  • Student

    Jan 2014 - May 2017
• 

  Kingdom Pen

  Sept 2016 - Oct 2017

  Marketing Director

  Managing all marketing aspects of the company including the recent growth and development initiative.

• 

  Clayton

  May 2017 - now

  Leading the strategic Customer Experience and Innovation maturity initiatives for Clayton's Retail division. Especially focused on directing our customer research and modernization efforts toward making the company focus on helping our customers make progress toward home ownership. Responsible for developing and executing the Retail company's CX strategy by bringing the voice of our customers into our frontline and executive decision making. Responsible for establishing and executing strategic direction for CX, coordinating change management efforts, and developing communication plans. Also works in partnership with training development teams to create training content. Creates visual media for the customer experience team. Creates and implements communication strategies. Works to define consistent language around company culture change as well as development content to promote culture change.

  • Director of CX & Innovation for Retail

    Jan 2024 - now

  • Director of CX for Retail

    Jan 2022 - Jan 2024

  • Customer Experience Strategist

    Jul 2018 - Jan 2022

  • Visual Communications Designer

    May 2017 - Jul 2018