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Amir Adel

Amir Adel

IT helpdesk

Followers of Amir Adel242 followers
location of Amir AdelCairo, Egypt

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  • Timeline

  • About me

    Information Technology Specialist at HSBC

  • Education

    • IT and Systems Engineer

      -
      Bachelor's degree Computer Science and Systems Engineering Very Good

    • Mohamed farid secondary school - shoubra

      2002 - 2016
      Secondary study

  • Experience

    • Cairo

      Jun 2008 - Aug 2011
      IT helpdesk

      supported applications. troubleshoot desktops , laptops & network problemPerform Hardware & Software installations

    • Etisalat Misr

      Jul 2012 - Jan 2013
      Internet technical support

      ADSL service technical supporting and troubleshootingLocal loop and lease line technical assistantMail (POP3, SMTP Software accounts) with software technical assistant

    • Vodafone Egypt

      Jan 2013 - Sept 2013
      Internet Technical Support

      • Act as a first line of support to all internet users’ inquiries• Respond and solve all internet Service and provide an end-to-end ownership to these inquiries and relative hardware till closure

    • Etisalat UAE

      May 2014 - Apr 2019
      Enterprise Technical Support advisor

      • Provide technical assistance to Emirates Business COS• Technical assistance for web based services

    • HSBC

      Apr 2019 - now
      Information Technology Specialist

      2nd line IT - Client Delivery

  • Licenses & Certifications

    • CompTIA IT for Sales Certificate

      CompTIA
      Feb 2023

    • Linux Foundation Cert Prep Networking

      The Linux Foundation
      Apr 2023

    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Cisco
      Aug 2014

    • AWS - Solutions Architect Associate Exam SAAC02

      Amazon Web Services (AWS)
      Apr 2023

    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Cisco
      Apr 2023

    • ITIL4

      ITIL 4
      Jun 2023