Mimi Morrison

Experience

• 

  Cobb County Tax Commissioner's Office

  Sept 2006 - Jul 2018

  • Pioneered the delivery of administrative support across the office, liaising between human resources, management, employees, and vendors to drive goal achievement. • Orchestrated and executed classes for management and employees utilizing training systems while maintaining timecards using Kronos. • Advised employees on personnel policies and practices and assisted with documentation related to hiring, retirement, termination, and workers’ compensation. • Championed continuous improvement and change management, implementing and improving new policies, practices, and procedures to drive performance and team efficiency.• Supported and enhanced employee relations by fostering and maintaining an inclusive team environment centered on cross-functional collaboration, issue resolution, and policy analysis. Show less • Delivered quality customer service to the public, assisting with acquiring accurate and legal titles for the registration of all vehicles in the county. • Leveraged high attention to detail and analytical skills to efficiently process new and renewal registrations and issued tags, decals, and VIN plates. • Pioneered records management while processing transactions and responding to requests for information (RFI) from multiple computer applications and resources. • Deployed strong problem-solving skills to research and resolve account discrepancies in compliance with best practices.• Utilized emotional intelligence and problem-solving to identify, de-escalate, and resolve complex situations between employees and customers. Show less

  • Administrative Specialist III

    Apr 2012 - Jul 2018

  • Tag & Title Technician

    Sept 2006 - Apr 2012
• 

  Cobb County Juvenile Court

  Jul 2018 - now

  • Spearheaded human resources and administrative operations, overseeing and training a high- performing team of 4 to enable organizational success. • Managed payroll for 75 exempt and non-exempt employees, reviewed timesheets for accuracy, and researched discrepancies while tracking accrued and used sick leave and vacation time. • Optimized employee relations and retention by analyzing employee concerns. • Guided new hire onboarding for 20 employees in 2022 by preparing employee paperwork and conducting background checks; negotiated 17 salary offers to save the company $20,000.• Piloted performance improvement and assessments, organizing and executing annual reviews for a team of 4 employees; ensuring 100% accuracy of 75 yearly reviews for the department.• Served as a consultant focused on resolving difficult situations and using best practices to overcome workplace disputes; led organizational change and maintained high ethical standards. Show less • Promoted operational excellence and process improvement by reviewing and improving various organizational policies, practices, and procedures. • Championed regulatory compliance by adhering to confidentiality requirements when maintaining classified and sensitive correspondence and forms. • Fielded and resolved complaints from the general public, unit staff, other departments, and outside entities.• Partnered with human resources to educate 75 employees on new policies and practices and respond to related inquiries to improve employee performance and experience. • Trained the Administrative Specialist III in all administrative operations and provided exceptional support to managers and co-workers, increasing the overall efficiency of the department by 30%. Show less • Provided high-quality support across office administration, managing, and processing documentation related to budgets and general financial management. • Responsible for analyzing purchase requisitions and verified the availability of funds while generating purchase orders and obtaining competitive price quotes. • Headed inventory management, sourcing and procuring materials in alignment with business needs.• Guided program development and management, introducing a new way to incentivize children in Juvenile Court programs to maintain good behavior. • Led event planning and execution, coordinating multiple special events for the department, such as Boss’s Day, holidays, and retirement parties. Show less

  • Administrative & Human Resources Supervisor

    Jul 2021 - now

  • Administration Assistant

    Feb 2019 - Jul 2021

  • Administrative Specialist III

    Jul 2018 - Feb 2019