Vera Mironenko-Linsdell

Experience

• 

  CREAREA

  Mar 2008 - Feb 2009

  Assistant to Marketing Manager

  Conducting market research for the launch of KFC branch in Almaty, Kazakhstan, analysis oftarget audience and procurement of supplies.

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  Global Conferences

  Nov 2010 - Mar 2011

  Regional Sales Assistant/Direct Marketing

  Development of marketing brochures, facilitating conferences and winning new customers.

• 

  Lumen Technologies

  Mar 2011 - May 2021

  • Regional support of 250+sales representatives in EMEA around sales recognition, sales compensation and operational enquiries • Support Sales Organisation with sales reporting, sales forecasting, customer segmentation, channel conflict resolution and organization strategy and design.• Provide with the business performance and target analysis and insight for the region to address challenges, identify areas of success and achieve objectives via Power BI • Manage account transfers between Regions, govern and resolve disputes related to Rules of Engagement with support around compensation related escalations.• Providing continuous training related to internal systems, portals, sales recognition rules and best practices.• Develop programs and processes with sales leadership to help drive sales results and behaviours within the region.• Implement process improvements within the region and provide feedback around best practices.• Manage/ensure the order processing runs smoothly and forecasted sales land timely. • Support around all in region commission related calculations and payments. Show less - Provided the EMEA Regional President and Executive Team with the visibility across EMEA Region to enable better decision making. - Identified key focus areas and progress of top initiatives including execution of gap closure plans. - Coordinated CEO and global investor relations team deliverable on behalf of EMEA Regional President. - Partnered with all functions and monitored the business by channel and product, including key financial and operational indicators. - Assisted Internal Communications team on messaging for key events and incidents. - Partnered with Business Development and Strategy on the 3 Year Operating Plan for EMEA and annual refresh. Tracked and monitored the execution of the EMEA three-year plan KPIs proactively signalling risks in execution. - Formalised development of EMEA dashboard in partnership with BPI that encompassed the key metrics per functional area (examples include Customer Experience Journey, Regional Revenue and EBITDA Gap Closure Plan, Integration Readiness for Day 1, Lead Generation Process Flow). - Ensured accountability among the ELT for mid-flight course corrections of 3 Year Operating Plan dependent on internal/external factors. Show less

  • Senior Manager Business Operations (Sales)

    Nov 2017 - May 2021

  • Chief of Staff to Regional President EMEA / Business Operations Manager, III

    Sept 2015 - Nov 2017

  • Manager, Customer Service

    Apr 2014 - Aug 2015

  • Quality Assurance Project Manager

    Nov 2012 - May 2014

  • Customer Care Specialist

    Mar 2011 - Oct 2012
• 

  Amazon Web Services (AWS)

  May 2021 - now

  Business Operations Manager