Eric Nutt

Experience

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  CAE

  Jan 1989 - Jan 1990

  Programmer/Analyst
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  Teknekron Infoswitch

  Jan 1990 - Jan 1991

  Programmer/Analyst
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  Sybase

  Oct 1993 - Dec 1998

  Principal Consultant/Education Account Manager
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  Oracle

  Jun 1999 - Jul 2000

  Practice Manager, Professional Services
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  Sales Performance International

  Jan 2000 - Jan 2001

  Director of Professional Services
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  Adea Solutions

  Jan 2003 - Jan 2005

  Principal CRM Consultant

  ▪ Ryan & Company - Microsoft CRM Lead for a service transformation for accounting consultancy using Microsoft CRM. ▪ Kinder Morgan - Microsoft CRM Lead for a project to enable the client to capture and track pipeline capacity and capacity leasing information using Microsoft CRM.▪ Ernst & Young - Managed project to develop custom reports for E&Y's Novient implementation.▪ Dallas Museum of Art – CRM Strategist on project to develop a technology roadmap for the DMA.▪ Volunteer Centers of North Texas - Microsoft CRM Lead for a court-ordered service management project for a non-profit volunteer coordination agency. Show less

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  Customer Relationship Solutions

  Jan 2005 - Jan 2006

  President

  ▪ ResortQuest International – Project manager for a project to develop test scripts for custom vacation rental property management system.▪ Garden State MLS – Test manager and lead performance tester for project to validate the performance of Client's new, custom.▪ GlaxoSmithKline - Developed an assessment and best practices analysis to assist client in implementing a software Performance Center of Excellence (PCOE) based upon Mercury's Performance Center.

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  Avanade

  Aug 2006 - May 2010

  Group Manager, Enterprise Business Solutions

  ▪ AMGEN - Solution Architect for a service transformation project for a multi-national pharmaceutical company using Dynamics CRM 2011 to automate the client’s Intake and Adverse Event business functions.▪ Grand Canyon University - Architect and Delivery Manager for a systems upgrade and sales transformation project for a large on-line university using Dynamics CRM 4.0.▪ Best Buy - Architect and Delivery Manager of a Dynamics CRM 4.0 sales and marketing implementation for Best Buy's $300M corporate gift card program.▪ CH2M Hill – Architect and Delivery Manager for a 2500 seat Microsoft Dynamics CRM 4.0 implementation to provide enterprise-wide sales and marketing support for the client. ▪ CUNA Mutual Group – CRM technical consultant for the client's Agent Desktop inbound call center application utilizing Microsoft CRM 3.0.▪ Bank of America - CRM technical consultant for a Microsoft CRM 3.0 implementation for the client's Global Banking group. Show less

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  Ciber Global

  May 2010 - Apr 2011

  Practice Manager, Dynamics CRM Practice

  ▪ Managed the formation, development, and growth of a new Dynamics CRM consulting practice while meeting or exceeding all revenue and profitability targets.▪ Walt Disney Company – Architect for sales transformation project for Disney’s Vacation Sales group using Dynamics CRM 4.0.

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  XRM Solutions

  Jun 2011 - Apr 2017

  President
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  Infosys

  Sept 2011 - Mar 2017

  Principal - Business Consulting

  ▪ Spirit AeroSystems - Implementation Lead for a full sales and customer service transformation using Dynamics CRM 2015.▪ SanDisk - Program Manager for the customer service migration from SFDC to Dynamics CRM 2015.▪ Western Union - Track Manager for the template definition phase of WU’s Global Settlement System Transformation project.▪ AIG Japan - Architect and on-shore lead for an Agency Management System prototype based upon Dynamics CRM 2011 for AIG’s Japanese business unit, with integrations to third-party and AIG-internal underwriting systems, and supporting 20,000+ users.▪ Northwestern Mutual - CRM SME for a Producer Management System based upon Dynamics CRM 2011 being developed to replace and existing Siebel-based system.▪ Williams Sonoma - On-shore functional architect/analyst for Phase 2 of the client’s Clienteling application, based upon Dynamics CRM 2011. Show less

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  Heart of Texas Shooting Center

  Sept 2016 - now

  Founder and CEO

  Founder and CEO of a modern, public, family-friendly, community-oriented shooting facility that promotes hunter and firearms education, safety, and proficiency.

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  Deloitte Digital

  Apr 2017 - Nov 2019

  Senior Manager

  As a Senior Manager for Deloitte, forms and manages teams to deliver referenceable Dynamics projects to clients, coaching consultants, and enhancing brand through go-to-market and internal firm contributions, while meeting personal metrics involving sales, managed revenue, and personal utilization. Regularly invited to teach classes at Deloitte University for new hires and recent consultant and management promotes due to exceptional facilitation skills and high student survey scores.▪ Large Federally-owned power generator - Program Manager for a complex system re-engineering project using Dynamics 365, Field Service, Project Service Automation, and Portals.▪ Large chemical manuvacturer - Customer Service M&A Track Lead for a large merger and acquisition project involving an asset swap between two major chemical manufacturers. Show less

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  Rand Group

  Dec 2019 - Mar 2020

  Director, Customer Experience Practice
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  Avanade

  Oct 2020 - Feb 2021

  Director, Business Applications Digital Sales & Service Offering Lead