Thoko Angel

Experience

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  Siemens - Northriding

  Feb 2011 - Mar 2011

  Reception/Switchboard

  Receiving and transfering calls, faxing,emailing, boardroom meetings booking, organizing refreshments for clients, receiving clients, sorting of daily mail and ensuring neatness in reception.

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  Comztek

  Jan 2012 - Jul 2012

  Reception Switchboard

  Answering and transfering calls to the right person, Boardroom bookings, Faxing,Emailing,sorting mails, ensure smooth running in reception area, making sure the reception looks tidy and neat at all times, ensuring good customer service and reporting to office manager.

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  Siemens Wind Power

  Feb 2012 - Feb 2012

  Reception/Switchboard Operator

  Received and transfered calls on a 400 large switchboard,emailing,faxing and sorting daily mail,receiving clients,boad room bookings and organizing refreshments and ensuring neatness of reception area.

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  Consolidated Power Projects

  Mar 2012 - Mar 2012

  Reception/Switchboard Operator

  Ensuring tidyness and neatness of reception area,answering and transfering calls to the ring destination, receiving and sending emails,faxing,receiving and sorting mails,boadroom meeting bookings,handling petty cash,organizing refreshments for boardroom guests and ensuring good customer service to incoming clients.

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  Consolidated Power Projects

  May 2012 - Jun 2012

  Reception Switchboard

  Answering and transfering calls on a 200 large switchboard, sorting of daily mail,emailing,faxing,receiving clients, invoicing and ensuring neatness in reception area.

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  EOH - Information Technology

  Jul 2012 - Jul 2012

  Reception/Switchboard Operator

  Answering and transfering calls, faxing,emailing and sorting daily mail, making refreshments for clients in the boardroom, ordering stationary and kitchen groceries, making tea for CEO and Directors, receiving clients and ensuring neatness in reception area.

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  Comztek

  Mar 2013 - now

  Call Centre Represantative

  - Answer incoming calls/Outbound calls, Quoting, placing orders, RMA's, Customer queries and Tracing customers Orders.Adobe Renewal Specialist Assistant- Respond to all Adobe queries regarding Softwear pricing, Adobe VIP Renewals and Quotations, call existing customers and notify them about our recent promotions. Problems solving.

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  WestconGroup SA

  Sept 2014 - Jul 2015

  Team Leader & Call Centre Assistant Manager

  Monitoring the contact Centre on my Manager's absence, Ensuring perfection in customer service, Handling customer complaints, Making sure all calls are answered within 3 rings and reporting escalations to the manager.

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  WestconComstor

  Jul 2015 - now

  VMware Renewal Specialist

  Adobe & VMware licensing technical support, Quoting, Queries, Order placements, RMA, Invoicing, Forecasting, Outbound/Inbound Calls & Daily/Weekly Reporting to the Channel Manager and my Manager.