
Maya Mullenex
Manager After-Market Strategies, Sikorsky Aircraft (SAC); UTC

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About me
IT Service Manager & Master Lean Leader
Education

The University of Connecticut
1992 - 1994Master Degree - graduated 1995 Economics- Macro-economics 97th Percentile - Outstanding Student ScholarshipActivities and Societies: Student T.A M.A. Macroeconomics, Outstanding Student Schoilarship

Wesleyan University
1990 - 1992Bachelor's degree Economics 98th percentile Phi Beta KappaActivities and Societies: Phi Beta Kappa, Etherington Scholar, ACE RA Resident Advisor Accelerating Continuous Education Program.

Yale University - Yale School of Management
1994 - 1996Master of Business Administration (M.B.A.) Strategy and Change Management 95th PercentileActivities and Societies: Resident Advisor Adult Collegiate Advisor MBA - YaleM.A. Economics- UCONN Outstanding Student ScholarshipB.A. Economics, Phi Beta Kappa- Wesleyan University, Middletown CT
Experience

Sikorsky Aircraft
May 1995 - May 2000Manager After-Market Strategies, Sikorsky Aircraft (SAC); UTCDevelop product offerings to increase value to customers • Championed SH-60B Performance Based Logistics with customers and partners • Led “Enterprise Transformation” socializing one view of a 30 yr Enterprise process • Transformed legacy processes: Reduced 3 year part certification process to 6 WEEKS!Operations Manager, Sikorsky Depot Level Maintenance; SAC; UTCTransform negative customer perceptions of SAC’s Aftermarket Services • Achieved schedule in 6 months by to aligning customers, suppliers and functions • Reduced billable waste 85% by revamped our SDLM process: Disassembly to Delivery Program Manager Israel BLACKHAWK Program, SAC; UTCProduce and deliver 15 A/C on budget in 6 months, despite 2 year lead times • Despite product complexity Israel was THE profitable sale that year! Program Manager Achieving Competitive Excellence (ACE), SAC; UTCUse Lean Six Sigma to reduce waste and impediments to process flows • Led 100+ VSMs, Kaizen and Kaikaku events to transformed legacy processes • Used 6S, TPM, QCPC, Root Cause & Poke Yoke tools to eliminate sources of variationProgram Manager Aftermarket Strategies, Worldwide Customers, SAC; UTCDesigned distribution systems: products and services for a globally dispersed customer fleet• Led strategic discussions with global S-76 fleet operators and VIP customers• Institutionalized a paradigm leveraging customer investments for fleet support Show less

Indalex Aluminum Solutions
Jan 2000 - Jan 2003Director; Process Improvement & Global Supply Chain ServicesINDALEX ALUMINUM SOLUTIONS GROUP (IASG), Bannockburn, Illinois 2000 - 2003Director; Process Improvement & Global Supply Chain ServicesFocus on change programs that increase value propositions to customers. Enable 22 custom extruders and cast houses respond to dynamic geo-political forces. Assumed various roles to lead transformation programs belowRole: GM Cast & Extrusion IASG- City of Industry, CA • Moved volume and shut Fostoria down without losing customers or triggering WARN.• Reduced losses 65%, reduced WC 35%, increased share 9% & reduced lead-time 75% Role: Plant Manager Extrusion Plant IASG; Fostoria, OH• Transferred business: $1M annual losses transformed to $1M annual EBITDA• Earned the Q/A certification required for profitable new marketsRole: Program Manager; Elkhart, IN• Implemented TPS to integrate a new $15M press into a new more profitable market • Increased throughput 35%, OTD 45% & profit 22%; reduced defects 50% Role: Program Manager Global Supply Chain, IASG: Bannockburn, ILRestore profitability to distribution channels in China, the UK and across N.A.• Closed unprofitable depots, abolished, consignments and increased inventory turns • Converted $6M dormant stock to cash by liquidating 25+ dispersed global metal stocks. Show less

Lockheed Martin
Jan 2003 - Jan 2008Senior ManagerLOCKHEED MARTIN CORPORATION - Bethesda, MD 2003 – 2008Senior Manager Operations Support – Missiles & Fire ControlsIncreased productivity, process velocity & quality with 80 Black belts, Developers & IEs:• IE’s revamped layouts & balanced lines; Black Belts increased process effectiveness • Leads engaged Teams to improve OTD 30%, velocity 20% adding $5 M to EBITDA• Process Design Kaizen delivered applications at 20% of previous ratesSenior Manager Strategic Planning: AeronauticsSuccessfully developed competitive assessments to guide leadership decisions• Developed relationships in OSD, Office of the Joint Chiefs, CBO & the GAO• Planned scenarios assessing the impact of funding alternatives to current programs • Increased throughput: quality & quantity 49% despite 30% attrition by promotion Won LM’s highest awards: Integrated TACAIR, Aero Star & Nova awards for “the Strategy to convince the Joint Chiefs of the need for both the F-22 & F-35” Senior Staff Engineer; F-35 Industrial Operations: Aeronautics Provided strategic production protocols for the $450B F-35 Value Stream across partners• Developed JSF CONOPS, Electronic Work Ins. and a Dynamic Scheduling System• Led the implementation of an integrated global production system to reduce waste• Implemented: Visual Work, Root Cause Corrective Action & Escalation protocols • Reduced working capital by moving replenishment from Supply Push to Demand Pull • Won $3 m in award fees for successful deployment of the Willoughby Risk Protocols Show less

GE Healthcare
Jan 2010 - May 2016Manager Global I.T. Service Management 2013 - 2016General Electric Healthcare – Milwaukee, WI 2010 - 2016Manager Global I.T. Service Management I led deployment of ServiceNow, an integrated IT Service Management System across GEHC.My team developed & deployed an integrated Configuration, Change, Incident & Problem Mgmt. platform & process to manage GE’s IT assets worldwide. The platform enabled proactive performance & risk management in an FDA validated environment.Manager Project Management Office GEHC Latin America I led a team that transformed processes & systems accelerating & quadrupling throughput: • We transformed systems & processes aligning them to the Go-To-Market Strategy enabling compound annual growth rates > 25% in both Revenue and Margins.• Enabled direct relationships with 41 global GE plants, eliminating 600% planned rework.Master Lean Leader, Global Process Excellence & IT GEHC I led global efforts to increase OTTR, predictability & linearity while halving Working Capital • Sensei: Led DMAIC efforts to improve the Global Order to Transfer process• MLL: Managed Lean 1st to ensure Global IT projects delivered expected ROI Show less

Self-employed
Jun 2016 - nowTransformation Manager
Licenses & Certifications

Management Strategies Program II –
Lockheed Martin Leadership InstituteJun 2006
Management Strategies Program I –
Carnegie Mellon,Jul 2005
Certified Black Belt
Lockheed Martin Corporation, Lean Six Sigma, 2004Jun 2004
Leadership Development Program
Center for Creative LeadershipApr 2001
Certified Lean Sense’
UTC, Achieving Competitive ExcellenceJul 1997
Master Lean Leader
GEHC, LMCO, UTCJun 1996
Honors & Awards
- Awarded to Maya MullenexOutstanding Student Scholarship UCONN Sep 1992 Full scholarship to study Economics at UCONN
- Awarded to Maya MullenexPHi Beta Kappa Wesleyan university, Middletown, CT Jul 1992 PHi Beta Kappa
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