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Dieter Kargl

Dieter Kargl

IT-Administrator

Followers of Dieter Kargl478 followers
location of Dieter KarglBuschbell, North Rhine-Westphalia, Germany

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  • Timeline

  • About me

    | Matrix42 ESM Enterprise Service Management | Team Lead | Senior Consultant | Workflow Developer | UUX | SQL | Projects | ITIL | License Management |

  • Education

    • Leisys Praxiscomputer

      1999 - 2001
      Fachinformatiker Systemintegration

    • Hochschule Bremen

      2005 - 2007
      Digitale Medien B.Sc

  • Experience

    • Seico Fahrzeug GmbH

      Aug 2001 - Feb 2003
      IT-Administrator

      Hauptverantwortlicher Systemadministrator

    • QSC AG

      Sept 2007 - Jan 2011
      IT Spezialist

      Operativer Teamleiter IT Client Management, 1st and 2nd Level Service Desk Specialist

    • Neo42 GmbH

      Feb 2011 - Jun 2023

      Teamaufbau und -leitung für ca. 10 Technical Consultants für Matrix42 ESM, Senior Consultant im SAM und ITSM Bereich, Architekt, Aufwandseinschätzungen, Koordination, Projektmanagement Senior Consultant für Matrix42 ESM. Beratung im Bereich ITSM (ITIL), Service Desk (Incident-, Problem- und Change Management), Lizenz Management, Asset Management, Service Catalog und Vertragsmanagement. Fachverantwortung für ein 4-köpfiges Consulting Team bei der neo42 für den Bereich ITSM mit Matrix42 ESM. Technical Consultant for Matrix42 ESM (Service Store) and Application Packaging for Matrix42 Empirum

      • Teamleiter IT Service Management

        Feb 2018 - Jun 2023

      • Senior Consultant (Fachverantwortung ITSM)

        Jan 2016 - Feb 2018

      • Technical Consultant - Matrix42 ESM

        Feb 2011 - Jan 2016

    • Bechtle GmbH & Co. KG - IT-Systemhaus Bonn/Köln

      Jul 2023 - Jan 2024
      Product Owner IT Service Management

    • Bechtle GmbH & Co. KG - IT-Systemhaus Bonn/Köln

      Feb 2024 - now
      Teamleiter ITSM / Senior Consultant Matrix42 ESM

      Teamleitung Matrix42 ESM / Senior Consultant und Architekt für Matrix42 ESM

  • Licenses & Certifications

    • IAR - Matrix42 Workspace Management Architect

      Matrix42
      Oct 2015

    • MLP - Microsoft Licensing Professional

      Microsoft
      May 2014

    • Matrix42 Software Asset Management Professional

      Matrix42
      Sept 2020

    • Matrix42 Service Management Professional

      Matrix42
      Oct 2019

    • ITIL Zertifizierung - Foundations Certificate in IT Service Management

      TÜV SÜD

    • IT Infrastructure Library (ITIL)® Zertifizierung

      PeopleCert
      Nov 2023