Syarif Hidayatulloh

Experience

• 

  Telkomsel

  Apr 2006 - Dec 2009

  • Contact Center Team Lead

    Dec 2008 - Dec 2009

  • Call Center Representative

    Apr 2006 - Dec 2008
• 

  PT. INFOMEDIA NUSANTARA

  Dec 2009 - Aug 2013

  • Contact Center Supervisor

    May 2011 - Aug 2013

  • Quality Assurance Analyst

    Dec 2009 - May 2011
• 

  PT MNC GS HOMESHOPPING

  Aug 2013 - Feb 2016

  Customer Service Section Head
• 

  Indonusa Telemedia | TRANSVISION

  Feb 2016 - Jan 2017

  Assistant Manager Contact Center
• 

  PT MNC Kabel Mediacom (MNC play)

  Jan 2017 - Jul 2024

  Managing Contact Center & Customer Support 24/7

  • Division Head of CRM

    May 2022 - Jul 2024

  • Contact Center & Customer Support Manager

    Jan 2017 - Jul 2024
• 

  Indosat HiFi

  Apr 2024 - now

  Head of Billing & Collection

  *Billing Management:- Oversee and manage the company's billing processes to ensure accuracy and timeliness.- Develop and implement billing policies and procedures for efficiency and effectiveness.* Collections Management:- Lead the collections team in efforts to recover outstanding receivables and minimize bad debts.- Analyze and identify problematic accounts and determine necessary actions for resolution.*Reporting and Analysis:- Prepare regular reports on billing and receivables status, providing insights into payment trends and patterns.- Provide strategic recommendations to management based on data and findings.* Team Management:- Lead, mentor, and develop the billing and collections team to ensure optimal performance.- Conduct performance assessments and identify training needs to enhance team capabilities.* Cross-Department Collaboration:- Work with Customer Service, Sales, and IT departments to ensure smooth workflows and address billing and payment issues.- Coordinate with the legal department on cases requiring legal action.* System Development:- Identify and implement new systems and technologies to improve billing and collection efficiency.- Regularly evaluate existing systems to ensure they meet company needs.* Compliance and Regulations:- Ensure all billing and collection activities comply with company policies and government regulations.- Stay updated on relevant regulatory changes and implement them into workflows. Show less