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Steven Kitto

Steven Kitto

Project Manager & Business Unit Support Specialist

Followers of Steven Kitto379 followers
location of Steven KittoDurban, KwaZulu-Natal, South Africa

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  • Timeline

  • About me

    User Support Manager at Tongaat Hulett

  • Education

    • Durban High School

      1985 - 1989

    • Durban High School

      1985 - 1989

  • Experience

    • Morgan Stanley Investment Management

      Mar 2004 - Nov 2010
      Project Manager & Business Unit Support Specialist

    • Internet Solutions

      Nov 2010 - Dec 2019
      Service Delivery Manager

      I provide infrastructure support for new releases and deployments. I am involved in project implementation and management thereof. I am involved in overseeing infrastructure upgrades, modifications and deployments. I perform incident analysis and suggest action items. I work together with my team to develop problem management and service improvement plans. We maintain all the documentations for deployment, maintenance, upgrades, and problem resolution activities. I am the primary contact for all my customers queries and issues. I always ensure that our team follows the best practices and maintain the service level agreements set up with our customers. Show less

    • Tongaat Hulett

      Dec 2019 - now
      User Support Manager

  • Licenses & Certifications

    • Microsoft Certified Professional

      Microsoft

    • MDP

      GIBS Business School (Gordon Institute of Business Science)

    • ITIL

      Pink Elephant South Africa

  • Volunteer Experience

    • Surf Lifesaving Nipper Coach & Chairman

      Issued by Durban Surf Lifesaving on Jul 2010
      Durban Surf LifesavingAssociated with Steven Kitto