Soliman Fawzy

Experience

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  ECCO Outsourcing

  Apr 2013 - Sept 2013

  ADSL Technical Support Specialist

  Having experience with customer’s technical problem treatment in addition to well understanding of ADSL connection technology and terminology

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  Ministry of Communications and Information Technology (MCIT), Egypt

  Nov 2013 - Jun 2014

  Former MCIT Trainee

  MCIT Scholarship (Network Track ) for six months, studying and practicing many technical and soft skills Courses. Implementing core network infrastructure, working on Cisco Routers and Switches, implementing Microsoft Active Directory, DNS, DHCP, file and print Server, server visualization using Hyper-V and System Center.

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  LINK Datacenter

  Aug 2014 - Dec 2016

  Operations Engineer

  • Basic Linux administration (RHEL Admin I & II ) • Install, move, de-install customers hardware and Initial configuration of system OS as needed • Network and SAN cabling• Deploying and Operating the Monitoring systems (system center operation manager 2012 R2)• Installing all new Solution, Systems and solving all incompatibility problems.• Problem management and troubleshooting for all the monitoring solutions problems.• Implementing the monitoring solutions for all the Infrastructure department systems• Deploying and operating the backup systems• Isolate server and network issues and rapidly and perform basic troubleshooting• Working with other technical teams and customers to solve technical problems if needed • Acting as on-call support for any problems escalation out of working hours according to schedule• working with Microsoft virtualization solution (Hyper-V) creating cluster for customers VMS• Installing, configuring, and administering all Microsoft products.• Implementing and configure Dell Rack Servers, Including implementing dell rack servers, KVM components, Console Switch, Uninterruptible Power Supply (UPS), Power Distribution Units (PDU)• Implementing and configure HP & Dell Tower Servers.• Implementing and configure HP & Dell Blade Servers.• Implementing and configure tape drives (internal and external).• Implementing and configure HP Tape Library.• Installing and Configuring Backup software.(Symantic Backup EXEC)• Installing and configure Antivirus servers.• Little knowledge (SAN storage)• LAN troubleshooting.• TCP/IP Knowledge.• Network administration.• Ability to use Packet tracer, VMware Workstation and WireShark.• Exchange Server, Windows Small Business Server.• Capable to delve into the new leading technologies.• Good work ethics with good communication, leadership, interpersonal skills, ability to deal with ambiguity, problem solving techniques, and troubleshooting skills. Show less

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  TE data

  Dec 2016 - Mar 2019

  Senior Service Assurance Engineer

  Manage Infrastructure EnvironmentManage HPE servers , Blades , Synergy Frames Mange all virtualized environment (Vmware-Hyper-V) Hosts Manage HPE 3par , IBM v7000 SAN storage Systems Carry out day to day administration work on OSS toolsProvides 24/7 support to running management OSS tools & EMSsPerforms troubleshooting for technical aroused problems on both network & system basisCustomizing and enriching OSS tools to fulfill users’ & customers’ demands.Prepare periodic reports on the data from the OSSs as well as reports for the health of the systemsResponsible for functional and performance testing as well as reporting test results.Contact the vendors to resolve applications misbehavior & to escalate and solve issues.Designing, developing, managing & supporting any needed supporting tool as required.OSS tools & EMSs:Fault management system (HP Network Node Manager 9)Configurations management system (HP Network Automation 9)Performance management system (CACTI)Operations manager (VMware vFabric Hypric)Element managers (Alcatel AWS 5523, Alcatel-Lucent AMS 5520, Huawei N2000, Huawei U2000) Show less

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  Orange Business Services

  Mar 2019 - Feb 2022

  - I'm responsible with my team to support Orange Cloud of different offers provided to our customers.- Handling tickets and issues reported from our customers according to the SLA.- Operates the cloud platform layers which contains different technologies such as (vCloud Director, NSX, vSphere, Linux, Cisco UCS HW, .......).- Besides planning with the Service Delivery Manager Updates, Upgrades and critical issues andescalations that should be communicated to our customers.- Implement new services or extending the current infrastructure capacity.- Mentor the new comers to our team by technical and process sessions related to our work. Show less

  • Shared Cloud - Technical Operations Owner

    Jul 2021 - Feb 2022

  • Shared Cloud Operation Engineer ||

    Mar 2019 - Jun 2021