Manish Mathur

Experience

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  Career Forum

  Jun 2005 - Jun 2008

  Research Executive

  Conducted lectures in the areas of ‘Quantitative Ability and Reasoning Ability’Conducted strategy sessions for students to improve their approach in tackling entrance examinationsKnowledge management initiatives like development of new course material as per the changing pattern of entrance examinations, general knowledge question bank and the information digests

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  Wipro Technologies

  Apr 2007 - Jun 2007

  Summer Trainee

  Did a project on the Procurement BPO Market and its potential

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  Bank of America

  Apr 2008 - now

  Partnered with the Global Loss Management Teams by leading initiatives | countermeasures development with a view towards reduction of losses - $ 13 MM loss impact in 3 yearsLed Business Reengineering | Transformation initiative which focused on evaluating and scoping an optimally efficient working design across Claims Operations and integrate similar functional capabilitiesMember of the Global Customer Satisfaction enhancement team– led multiple analytics engagements like Drivers Analysis, Predictive Modeling for work distribution, Factor Analysis etc. Led the Metric Management initiative with an objective to review existing set of metrics and identify opportunities to align with Key Business Drivers, analyze Metric Trends, optimal risk management Show less Member of the project team responsible for the end-to-end deployment of Strong Risk Management (SRM) across 270 high risk processes, to meet the Path to Strong enterprise goal. Actively involved in developing Process Maps, FMEAs, Control Plans and Quality Assurance for various Lines of BusinessesMentored the risk analytics project focused on developing analytical routines to support mitigation plans resulting from previous assessments and assist Lines of Business to proactively identify and mitigate risksLed Reengineering Initiatives focused Streamlining Transportation Services at multiple locations resulting in a cost reduction of $ 1MMCompleted a MBB project which invented and put in place a Design Skill Based Framework which will reduce the time to put people in place when job openings develop and to increase the successful yield in job placement.Streamlined the e2e Background Check process resulting in reduction of TAT by more than 50% to enable faster candidate on boarding Show less Streamlined the e2e Staffing process through projects focused on Improving TAT, Conversion and source mixDesigned an external touch point framework that helped identify the touch points, assess the magnitude of risk, and evaluate the robustness of the current controls in placeDesign Measurement System viz., Recruiter Performance Scorecards, Cost Per Hire Predictive CalculatorRedesigned the learning delivery process focusing on cost optimization and training effectivenessStreamlined of Legacy Consumer Real Estate processes resulting in a FTE release of 22 associatesBusiness Analytics Support: Monthly attrition analysis to identify key factors influencing attrition and recommend improvements. Yearly target setting exercise to determine attrition targets for the various businesses within BA Continuum Show less Part of the Quality Leadership Development Program pilot batch graduated as a Black Belt professional imbibing the key capabilities viz., green belt certification, financial & banking technical knowledge, mentoring/coaching skillsCompleted a Green Belt project focused on improving Voice and Accent ConversionGovernance Routines across various Lines of Business’ focusing on development and deployment of Business Process Management across 12 Finance segments and Process Governance Reviews across 50+ processes Show less

  • Vice President Operations

    Jan 2024 - now

  • Vice President

    Feb 2021 - Jan 2024

  • Process Design Consultant

    Aug 2017 - Feb 2021

  • Senior Manager – Black Belt (Fraud & Claims Operations)

    Aug 2013 - Jul 2017

  • Manager – Black Belt (Staffing, Strong Risk Management & Transportation Services)

    Feb 2011 - Aug 2013

  • Assistant Manager - Six Sigma Black Belt

    Apr 2009 - Feb 2011

  • Management Trainee

    Apr 2008 - Apr 2009