James Lannon

Experience

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  Metro-North Railroad

  Nov 1988 - Nov 2000

  Electrician, M of E
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  Boeing

  Mar 2001 - Jun 2003

  • Provided desk-side support for 4000+ users in a campus environment.• Troubleshot network, application and operating system issues, including high-end CADD applications, Microsoft Office products, Adobe Acrobat Suite, Boeing proprietary application and more.• Upgraded the warehouse automated inventory retrieval system workstation and operating system from Windows NT to 2000 with minimal downtime.• Took part in a special project to discover, research and remove viruses and pests on user workstations. Show less

  • Desktop Administrator

    Feb 2003 - Jun 2003

  • Field Service Technician / Customer Service Engineer

    Mar 2001 - Feb 2003
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  Charles Schwab

  Jun 2003 - Sept 2003

  Systems Administrator

  • Installed, configured and maintained industry standard and Charles Schwab proprietary financial applications on workstations running Windows NT/2K/XP in a Domain/Active Directory environment.• Remote controlled using Timbuktu, SMS and Remote Desktop Connection (RDC) to support remote sites.• Troubleshot network TCP/IP problems such as DNS, DHCP and protocol binding.

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  ST Microelectronic (Unisys)

  Sept 2003 - May 2004

  Team Lead / Desktop Administrator

  • Supported 800+ users in a mixed Novell/Active Directory network.• Created standard desktops images for various workstation models, SysPrep'ing and imaging with Ghost and DriveImage Pro.• Prepared the RIS server to automate the installation of Windows 2000/XP and standard application MSI packages.• Deployed, configured and maintained applications and network printers.

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  S2 Business Solutions

  May 2004 - Dec 2005

  Systems Administrator / Network Support Engineer

  • On-site support for clients ranging from contract maintenance to emergency service for servers, workstations and networks with 2 to 100+ nodes.• Designed, installed, configured and maintained Windows Server 2000 and 2003 Active Directory infrastructures. Installed and maintained Exchange 2000 and 2003 servers.• Maintained existing Windows NT 4.0 Server/Exchange 5.5 environments and performed upgrades.• Installed, configured and maintained all aspects of LANDesk Management Suite 8.1/5/6 in AD and Novell environments with 1000 – 6000 nodes.• Ensured data safety and availability with Veritas Backup Exec Versions 8.x, 9.x and 10 and customer-supplied backup applications on robotic and stand-alone archive systems.• Configured and maintained Terminal Services, Citrix Servers / Clients and Remote Desktop Connection.• Installation, configuration and support of Watchguard/PIX firewalls and Cisco/Linksys routers and switches in WAN/LAN environments. Show less

• 

  DHL Express

  Jan 2006 - May 2009

  Sr Systems Support Engineer

  • Responsible for day-to-day management of the desktop environment for 17,000+ workstations.• Ensure all desktop software is up-to-date and patched on all managed desktops.• Responsible for the daily management of Altiris CMS; participate in the definition of tools, standards, guidelines and best practices in the desktop, Altiris and Symantec Endpoint Protection environments.• Proactively monitor technical issues pertaining to Altiris, Microsoft and Symantec products. Make recommendations to reduce the risk/impact of related issues in future.• Create standard desktop images using Sysprep/Ghost and Altiris Rdeploy.• Evaluate system specifications, input/output processes and working parameters for compatibility.• Tune, operate and manage systems for optimal performance, reliability and security standard adherence.• Create install scripts using Wise Package Studio and Windows Scripting Host (VB, JS). Show less

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  Freeport McMoRan

  Jul 2009 - Nov 2009

  Enterprise Desktop Architect

  *Was responsible for the direction of Standard Desktop Environment and maintain images for distribution into the environment. Ensured that images are hardware compatible as new computers are introduced into the environment. *Created custom software deployment packages for enterprise using Wise and InstallShield.*Deployed security patches and custom packages to workstations and servers worldwide utilizing BigFix System Management solution. Consulted for the best deployment approach for specific groups.*Maintained and create Active Directory Group Policies for enterprise users and computers.*Created custom VBS, PowerShell and BigFix Action scripts to automate various tasks.*3rd tier support for complex issues with applications on servers and workstations. Show less

• 

  Scottsdale Insurance Company

  Nov 2009 - Jun 2010

  Systems Administrator/Engineer

  *Developed a deployment strategy for automating the rollout of a customized Office 2007 SP2 package to all workstations in the environment*Deploying various application packages to the enterprise using SCCM 2007*Packaging/repackaging applications utilizing InstallShield and other packaging methods*Resolving 3rd level support calls for complex IT issues utilizing remote control/desktop tools*Creating custom VBS, PowerShell, Wise and AutoIT scripts to automate tasks for users and admins. Show less

• 

  Apollo Group

  Jun 2010 - Jan 2014

  Computing Solutions Architect - AD

  • Major contributor to the design, implementation, and maintenance of the SCCM 2012 infrastructure• Designed policies for enterprise software deployment for use by SCCM console users• Part of team that designed and supervised the migration from Altiris 7.1 to SCCM 2012• Maintained security uniformity across internet browsers including IE 6/8/10, Firefox, Chrome, and Safari• VB, PowerShell, AutoIT and cmd line shell scripts to automate activities, policy deployment and AD administration• Created and maintained corporate reboot policy to uphold operating system and software compliance Show less

• 

  Dignity Health (TEKsystems)

  Jan 2014 - Apr 2014

  Automation Engineer

  • Developed and document new policies for creating and delivering Windows images and packages• Worked on a project to deploy Windows 7 to 42,000 workstations across 43 sites• Created strategies to upgrade client medical applications to operate on Windows 7 workstations• Validated compatibility of critical medical systems currently in use with 32 and 64 bit versions of Windows 7

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  General Motors

  Apr 2014 - Nov 2023

  •Create Active Directory (AD) solutions for the Operations Teams, allowing them to deploy policies and software, generate functional reports from the AD forests and over 500 servers in a global Hyper-V environment managed using AD admin tools, SCVMM and PowerShell.•Secured AD environments using published best practices from Microsoft, vendors, and industry experts.•Document policy and deployment procedures for AD GPO, service account, app onboarding, patch deployment and security mitigation, and vender apps for ops teams to use for uniform deployments.•Configure monitoring solutions with tools at my disposal such as SCOM, Active Admin, perfmon/PowerShell, etc. to detect performance and security issues.•Automate the creation, deletion, and maintenance of privileged IDs for integrations with GM’s in-house cloud services platform and for use by individuals.•Ensure the integrity of GM’s Secure AD infrastructure for production and lab environments utilizing BigFix for patch delivery, Qualys for reporting, and miscellaneous tools for unique vulnerabilities.•Create PowerShell, AutoIT, and batch scripts as needed for the operations and admin community.•Work with other teams globally to ensure their applications can communicate with our authentication such as Kerberos and LDAP, resolve services using DNS and retrieve certificates.•Manage SVN, bitbucket, GIT, and Azure DevOps repositories.•Work with my team as 4th level support for AD Additions, maintenance, and problem solving.•Maintain strategies for DNS and “Sites and Services” for efficient utilization of resources.•Maintain Dell/Quest Change Auditor and Recovery Manager for logging critical AD & DC events down to the user / source computer as well as backup/restore AD objects to their original state.•Seamlessly migrated 500 managed Secure AD servers from being managed by SCCM to BigFix with no gap in protection or exposure to risk, allowing to reduce deployment time for security and package deployments. Show less • Owner of all Adobe products and associated functions in the enterprise including creating, deploying, and maintaining security of these packages in SCCM and HPCA/Radia following GM’s established guidelines.• I worked with various teams of client solutions engineers and architects to package applications for deployments using SCCM and HPCA to 130,000 endpoints.• Validated Windows 7, 8, and 10 builds by ensuring core and standard applications integrated with all aspects of the operating system and networked environment.• Provided software and networking solutions to our automobile engineers and designers to accommodate specialized needs of their job requirements. Show less

  • Sr. Active Directory IAM Engineer III

    Mar 2017 - Nov 2023

  • Client Systems Engineer

    Apr 2014 - Apr 2017
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  Microchip Technology Inc.

  Feb 2024 - now

  Sr. Engineer