Or Cohen

Experience

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  Israel Defense Forces

  Aug 2002 - Jul 2009

  Army Officer

  IDF – 3rd in command in several units (School of Counterterrorism in Mitkan Adam and Givati Brigade)2002- 2009Major rank (2007 – 2009) responsible for 150 soldiers and 20 officers as well as operations, logistics, HR, healthcare, and finance and project management; required strong management and command skills, ability to handle high-pressure situations, large-scale financial budgets and logisticsCaptain (2002 – 2007) in the Military Police Corps and Logistics CorpsServed in the Second Lebanon War and Operation Cast Lead Show less

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  YN International Management

  Nov 2011 - now

  An established SMB offering hyper-localized lead generation services for subcontractors, with a database of over 250,000 commercial and residential customers in the tri-state area (U.S.).Example website: www.flatratecarpet.comBuild and scale operations from the ground-up, expanding types and quantity of cleaning services offered.Defined, designed, and led programmers to develop an in-house CRM database system.Lead, train and manage a team of 12-15 internationally-based employees and supervise customer service, sales and retention. Set, define and monitor company's retention rate, CS satisfaction and sales performances (KPI).Manage 15-20 subcontractors and vendorsResponsible for cross-functional operations including employee payroll, bookkeeping and billing (quantitative requirements), logistics of facilities and external stakeholders such as service providers, as well as customer success (implementation)Ongoing training and management of an international team driving customer relations and retention.In charge of regulatory compliance and quality assurance. Show less

  • Director of Operations & Customer Success

    Jan 2015 - now

  • Customer Success Manager

    Nov 2011 - Dec 2014
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  Koren-Grodberg Law Offices

  Mar 2018 - Mar 2019

  Intern - Commercial Law

  Focus on work with hi-tech companies and investment funds with support of M&As,due diligence processes, purchasing transactions including preparation of founders’agreements, partnership agreements, investment and purchasing agreements, articlesof incorporation

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  Mazayov

  Jul 2020 - Mar 2024

  Associate

  Boutique law firm representing prominent industry leaders including Ashtrom Group and Oron GroupRepresents clients including Israel’s leading construction companies and offer guidanceon a variety of legal matters to support strategic business goalsDraft and negotiate a wide range of commercial agreements