Sean Fuller

Experience

• 

  Southeast Missouri State University

  Aug 2013 - Dec 2015

  Ticket Operations Associate

  -Scan and collect tickets at gates. -Usher fans in the stadium. -Assist fans with any issues. -Monitor end zone tailgaters during the games.

• 

  Best Buy

  Aug 2014 - Dec 2014

  Merchandiser
• 

  Tuesday Morning

  Aug 2015 - Jan 2016

  Store Associate

  -Assist customers with their shopping needs.-Check out customers at register. -Unload truck shipments.-Stock and organize shelves.

• 

  Saint Louis FC

  Feb 2016 - Sept 2016

  Sales Intern

  -Assist sales team in generating new leads through online research and cold calling. -Makes sales calls to maximize sales efforts and revenue. -Manage all donation requests through the website and coordinate with the individuals who make the request. -Research local events around the Saint Louis area for the team to attend to increase community outreach. -Coordinate with group leaders who purchase tickets to ensure the best game day experience possible. -Create mail campaigns to increase sales for specific game days. -Create spreadsheets for coworkers. -Assist with all set up and take down on game days. -Operate the guest relations tent during matches. -Work all game days. -Assist with any task asked of me throughout the organization. عرض أقل

• 

  FC Dallas

  Feb 2017 - now

  • Maintain a detailed database of client information and touch points for all season ticket members using a CRM system. • Take an active role in the planning and execution of various season ticket member events. • Act as source of information and training, as well as low-level resolution within the Membership Services department. • Take ownership of running, planning, and executing the Season Ticket Member Advisory Board and all therein contained duties. • Manage weekly activity reporting, as well as updating the Membership Wiki. • Assist in managing team-building and skill-building within the department. • Assist in the hiring process for new employees within the department. عرض أقل • Responsible for the management and annual renewal of 593 separate season ticket member accounts equaling $529,000 in revenue.• Maintained positive relationship with my clients by building relationships with each account through campaigns, touchpoints and in person events.• Achieved an 80% renewal rate and an average of 73.5% over my 5 year tenure.• Crafted and sent email and text campaigns via mail merge to all accounts in my book of business in order to inform them of renewals, ticket offers, member information and much more.• Set up and worked all season ticket member exclusive events including jersey launches, perfect attendance events, Meet the Team Day, and Cocktails and Cleats.• Bolstered new memberships by selling $43,500 in new member revenue over the course of 3 years. عرض أقل

  • Premium Services Manager

    Jun 2022 - now

  • Senior Representative, Membership Services

    Jun 2021 - now

  • Membership Service Representative

    Feb 2017 - Jun 2021